Karen Gonzalez
Summary
Compassionate Certified Nursing Assistant diligent about serving patients' medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Nursing Assistant/ Sitter / PCT / Escort / Telesitter
Veterans Affairs Hospital Dallas
Dallas
10.2020 - Current
- Monitoring patients’ health and vital signs
- Measuring and recording vital signs
- Monitoring vital signs or EKG signals and patient condition bladder scan
- Assisted patients with basic needs, including feeding and grooming, to promote dignity and well-being
- Receiving and reporting patients’ concerns
- Providing direct care to patients in a variety of healthcare settings
- Sanitized and cleaned patients’ rooms to maintain hygiene standards and comfort
Medical Support Assistant
VA Clinic dermatology
Fort Worth
04.2025 - 06.2026
- Managed patient records using electronic health record systems.
- Managed patient records with electronic health record systems, ensuring accuracy and accessibility for healthcare providers.
- Assisted veterans with appointment scheduling and follow-up communication.
- Sent benign letters to patients to provide necessary updates.
- Uploaded patient photos into electronic health record systems for accurate documentation.
- Printed out daily schedules for staff to ensure organized workflow.
- Called patients while cleaning rooms to confirm appointments and address concerns.
- Facilitated effective communication between patients and medical staff, enhancing patient experience and engagement.
- Maintained inventory of medical supplies and office equipment.
- Printing out schedules.
- Faxed and uploaded documents to patients' charts for accurate record-keeping.
- Provided comprehensive administrative support for front desk operations and addressed patient inquiries, streamlining front office processes.
- Faxed and uploaded documents to patient charts for thorough documentation.
Patient Transporter Outpatient Services
Veterans Affairs Hospital Dallas
Dallas
10.2018 - 10.2020
- Facilitated movement of patients and patient-related materials, supplies, and equipment throughout medical complex to ensure timely care.
- Coordinated transportation of patients to and from various areas of healthcare facility, enhancing patient flow.
- Transported patients between departments within the healthcare facility to facilitate timely medical care.
- Escorted patients to diagnostic areas within the facility for necessary medical procedures.
- Processed patient discharges upon completion of care, ensuring all necessary documentation was completed.
- Executed safe transfers of patients from beds to treatment units, examination rooms, or other areas using wheelchairs, beds, or stretchers, prioritizing patient comfort and safety.
- Applied proper body mechanics for safe and effective patient transfers during care processes.
- Operated various medical transport devices, including wheelchairs and stretchers, to ensure secure patient movement.
- Collected patient vital signs to monitor health status.
Receptionist/ Medical Assistant
Optimal Health Clinic
Arlington
01.2016 - 10.2018
- Greet patients and visitors
- Collected and verified patients' personal information to ensure accurate records
- Answer phone calls and respond to emails
- Handle patient inquiries
- Answered incoming phone calls promptly
- Schedule appointments
- Organizing and scheduling appointments
- Scheduled patient appointments efficiently
- Maintain patient records
- Perform data entry
- Processed billing and insurance claims to facilitate timely reimbursements
- Interviewed patients and documented medical history to support effective care management
- Measuring and recording vital signs
- Obtained blood samples from patients
- Organize and scheduling appointments
- Cleaned and sanitized exam rooms after each use
- Executed data entry tasks accurately and efficiently
Education
nursing classes
Tarrant County College
Arlington, TX 08.2025 - 06.2026
High school diploma -
Mansfield Summit High School
Arlington, TXSkills
- HIPAA
- Safety compliance
- Patient Advocacy
- Initiative in Care
- Attention to detail
- Time management
- Problem-solving
- Critical Thinking
- Adaptability
- Teamwork
- Organization
- Communication
- HIPAA
Certification
BLS/CPR, Basic Life Support denotes a level care which patients will receive in an emergency.
Timeline
nursing classes
Tarrant County College
08.2025 - 06.2026
Medical Support Assistant
VA Clinic dermatology
04.2025 - 06.2026
Nursing Assistant/ Sitter / PCT / Escort / Telesitter
Veterans Affairs Hospital Dallas
10.2020 - Current
Patient Transporter Outpatient Services
Veterans Affairs Hospital Dallas
10.2018 - 10.2020
Receptionist/ Medical Assistant
Optimal Health Clinic
01.2016 - 10.2018
High school diploma -
Mansfield Summit High School