KAREN GORHAM

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
• Used WEBPT to schedule appointments for physical therapy services.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Assigned correct ICD-10, CPT, and HCPC codes to ensure accurate billing of insurance claims.
• Verified insurance benefits and obtained authorizations for physical therapy services.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Enhanced patient satisfaction by efficiently processing physician orders for home oxygen and durable medical equipment .
• Scheduled prompt delivery of products and services .
• Assigned ICD-10, HCPC, and CPT codes to ensure accurate billing of home oxygen and durable medical equipment.
• Verified insurance benefits and obtained authorizations.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Knowledgeable in Medicare, Medicaid, private health insurance billing guidelines and regulations.
• Compliant in following OSHA, FDA, CMS, JCAHO, state, federal, and corporate rules and regulations.

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• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system for approximately 20 inpatient admissions per day.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.