Karen Grant
Taunton,MA
Summary
Dedicated crew member with proven skills in customer service, cash handling, and team collaboration. Committed to maintaining high standards in fast-paced environments while ensuring a welcoming atmosphere for all guests.
Overview
6
6
years of professional experience
Work History
Crew Member
McDonald's
Raynham, Massachusetts
07.2025 - Current
- Delivered exceptional customer service in a fast-paced environment.
- Ensured high standards of customer service during busy shifts, contributing to positive guest experiences.
- Greeted visitors warmly, enhancing customer service and fostering a welcoming atmosphere.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Assembled and served meals tailored to guest requirements, ensuring satisfaction with each order.
- Brewed and served coffee and tea with preferred add-ins.
- Followed company policies and procedures for food safety compliance.
- Maintained safe food handling practices to prevent the spread of germs.
Cashier
United States Post Office
Brockton, Massachusetts
02.2026 - 08.2026
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently at the front counter.
- Maintained accurate cash drawer throughout shifts.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Resolved customer complaints with professionalism and care.
- Assisted customers with mailing options and service inquiries.
- Educated customers on postal services and rates effectively.
- Handled incoming and outgoing mail with attention to detail.
- Operate automatic sorting equipment and manually sort and distribute incoming and outgoing mail/packages. Handling scanning of bulk via automatic equipment and mailing manually.
- Collaborated with team members to ensure smooth operations.
- Issued receipts, refunds, credits or change due to customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Sorted and categorized supplies for easy access. and materials for optimal workflow efficiency.
Warehouse Clerk
Amazon Fulfillment Center
Brockton, Massachusetts
07.2020 - 10.2024
- Assisted in loading and unloading shipments for timely delivery.
- Staged and sorted multiple types of products for loading.
- Sorted and organized inventory to maintain efficient storage systems.
- Maintained stock levels in accordance with company policies.
- Collaborated with team members to streamline workflows and processes.
- Maintained cleanliness and organization of work areas for safety compliance.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Identified discrepancies between physical count and computer data.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Protected items by wrapping in cling film, padded moving blankets and tape.
Education
High School Diploma -
John Adams High School
New York, NY06-1990
Skills
- Food safety compliance
- Customer service
- Cash handling
- Order processing
- Taking orders
- Fast-food service
- Inventory management
- Multitasking and organization
- Team collaboration
- Teamwork and collaboration
- Organizational skills
- Time management
- Attention to detail
- Adaptability
- Positive communication
- Clear communication
- Equipment handling
Timeline
Cashier
United States Post Office
02.2026 - 08.2026
Crew Member
McDonald's
07.2025 - Current
Warehouse Clerk
Amazon Fulfillment Center
07.2020 - 10.2024
High School Diploma -
John Adams High School