Karen Graves
Spring,TX
Summary
Highly motivated Admissions Coordinator with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admissions Coordinator
Discovery Behavioral Health
Houston, TX
09.2023 - 10.2024
- Made daily contact with all assigned prospects, including but not limited to 'No-Shows' and Failed Admissions.
- Successfully conveyed the range of services offered by DBH.
- Verified insurance eligibility and processed VOB submissions accurately to designated units.
- Communicated benefits of service in detail to prospects and their family members.
- Thoroughly assessed individuals to verify their eligibility for admission.
- Notified all necessary departments of anticipated admissions.
Outpatient Supervisor
Dapa Psychiatric And Substance Abuse Programs
Houston, TX
12.2018 - 09.2023
- Provided PHP/IOP support.
- Monitored therapy notes.
- Provided peer support for established patients.
- Appointment scheduling.
- Insurance verification.
- Provider credentialing.
- Collect copays.
- Medical records.
- Designed, updated, and monitored the company website (www.dapaprograms.com).
- Maintained clinic's records and files, utilizing proper techniques to ensure patient confidentiality.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Monitored the number of patients and wait times to create an efficient flow of patients from check-in to check-out.
- Enforced adherence with HIPAA regulations, and other relevant laws and regulations, to maintain compliance.
Peer Support Specialist
The Woodland Integrative Care Hospital
The Woodlands, TX
01.2016 - 11.2018
- Provided individualized, ongoing guidance, coaching, and support.
- Provided training in utilizing personal and community resources.
- Assisted in developing formal and informal community supports.
- Responsible for developing Safety Plans, Care Plans, and Discharge Summaries for each client.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Performed client assessments and developed treatment plans.
- Monitored patients and assessed suicide risks.
- Communicated with clients to develop social and psychiatric observations.
Education
Associate of Applied Science - Substance Abuse Counseling
Lone Star College
Houston, TX12-2024
Skills
- Demonstrate Strong Work Ethic
- Resilient Under Stress
- Case Coordination
- Psychological Wellness Support
- Mental Health Advocacy
- Workflow Support
Certification
TCBAP
Austin, TX
Certified: Recovery Support Peer Specialist, RSPS
Accomplishments
- "Live The Dream" Scholarship Recipient
- "Shirley Acres Endowment" Scholarship Recipient
- Member of Phi Theta Kappa
Timeline
Admissions Coordinator
Discovery Behavioral Health
09.2023 - 10.2024
Outpatient Supervisor
Dapa Psychiatric And Substance Abuse Programs
12.2018 - 09.2023
Peer Support Specialist
The Woodland Integrative Care Hospital
01.2016 - 11.2018
TCBAP
Austin, TX
Certified: Recovery Support Peer Specialist, RSPS
Associate of Applied Science - Substance Abuse Counseling
Lone Star College
Similar Profiles
Natalie WhiteNatalie White
Admissions Lead at Discovery Behavioral HealthAdmissions Lead at Discovery Behavioral Health
Brittnay BrownBrittnay Brown
Behavioral Health Technician 2 at Discovery Behavioral HealthBehavioral Health Technician 2 at Discovery Behavioral Health
Joanna CromwellJoanna Cromwell
Director of Nursing at Discovery Behavioral HealthDirector of Nursing at Discovery Behavioral Health