Yadiris Villanueva Sosa
New Castle,DE
Summary
Dynamic professional seeking a role to leverage my passion for exceptional service, integrity, and innovative thinking. Skilled in client services and customer engagement, with a proven ability to manage complex workflows, build strong relationships, and deliver results. Dedicated to contributing to a forward-thinking organization that values leadership and a customer-centric approach.
Overview
8
8
years of professional experience
Work History
Case Management
GFO Asset Management, LLC
1680 Michigan Ave., Ste 817, Miami Beach, FL 33139
09.2025 - Current
- Manage and review incoming case intakes to ensure accuracy, completeness, and compliance with firm and client requirements
- Track and monitor case pipelines across multiple campaigns, maintaining up-to-date reporting and status alignment
- Coordinate with internal stakeholders, law firms, and marketing partners to support efficient case flow and issue resolution
- Analyze intake data to identify discrepancies, missing information, and potential reporting gaps
- Maintain detailed records within case management systems (e.g., Mighty and internal tracking tools)
- Support leadership with ad hoc reporting, case audits, and operational requests
- Ensure adherence to MSAs, campaign guidelines, and company policies
- Assist in onboarding and training team members on intake processes and tracking workflows
- Prioritize high-volume workloads while maintaining strong attention to detail and accuracy
Paralegal
Grant & Eisenhofer, P.A.
Wilmington, DE
02.2022 - Current
- Reviewed and analyzed medical records to support legal case preparation.
- Worked on settlement registration projects, ensuring compliance and accuracy.
- Contributed to medical record review projects, delivering critical insights for case strategy.
- Streamlined document organization and enhanced workflow efficiency for high-stakes cases.
Client Service Specialist
Grant & Eisenhofer, P.A.
Wilmington, DE
02.2022 - 03.2024
- Ordered medical records, ensuring timely and accurate acquisition to support case needs.
- Edited and mailed Welcome and Declination letters to clients, maintaining professionalism and clarity.
- Completed client intakes, capturing detailed and essential information for case evaluation.
- Delivered exceptional client support, prioritizing empathy and responsiveness to meet unique needs.
- Implemented process improvements to enhance client satisfaction and operational efficiency.
High Priority Specialist (Manager)
Capital One
Wilmington, DE
09.2019 - 07.2021
- Led high-priority customer interactions with a focus on education and empowerment, reducing financial stress and enhancing user confidence.
- Recognized for exceptional communication and problem-solving abilities in a fast-paced environment.
- Collaborated with cross-functional teams to optimize digital tools and customer service strategies.
- Took on the title of an educator, all while guiding High Priority customers on how to utilize the features on our website.
- Recognized how important it is to engage in a decent conversation with a customer, all while navigating the tools at hand.
- Gripped on the weight that my customers held when dealing with their financial anxiety and struggles.
Customer Solutions Specialist
Capital One
Wilmington, DE
01.2018 - 09.2019
- Respond to inbound calls with positive energy and enthusiasm, ensuring a welcoming experience for customers.
- Excel in a fast-paced, dynamic work environment while actively educating customers about our products and services.
Education
Associates - Incomplete - Human Services - Drugs and Alcohol Counseling
Delaware Technical Community College
Wilmington, DE05.2014
High School Diploma - Business Technology
Delcastle Technical High School
Newport, DE05.2010
Skills
- Leadership and Team Management
- Exceptional Communication and Interpersonal Skills
- Highly Adaptable and Efficient
- Demonstrate Strong Work Ethic
- Strong Analytical and Problem-Solving Abilities
- Highly Resilient to Change
Timeline
Case Management
GFO Asset Management, LLC
09.2025 - Current
Paralegal
Grant & Eisenhofer, P.A.
02.2022 - Current
Client Service Specialist
Grant & Eisenhofer, P.A.
02.2022 - 03.2024
High Priority Specialist (Manager)
Capital One
09.2019 - 07.2021
Customer Solutions Specialist
Capital One
01.2018 - 09.2019
Associates - Incomplete - Human Services - Drugs and Alcohol Counseling
Delaware Technical Community College
High School Diploma - Business Technology
Delcastle Technical High School