Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Karen Graves

Mesquite,TX

Summary

Dynamic professional with extensive experience at Texas Instruments, excelling in logistics management and quality assurance. Proven track record in enhancing production efficiency and ensuring customer satisfaction. Adept at team leadership and problem-solving, consistently driving improvements while maintaining a dependable and responsible approach to operations.

Overview

47
47
years of professional experience

Work History

Manufacturing Operations Support

Texas Instruments, Inc.
Dallas
08.2004 - Current
  • Complete documentation needed to support testing procedures including data capture forms, equipment logbooks, or inventory forms.
  • Recommend revision to methods of operation, material handling, equipment layout, or other changes to increase production or improve standards.
  • Study time, motion, methods, and speed involved in maintenance, production, and other operations to establish standard production rate and improve efficiency.
  • Direct inbound and outbound logistics operations, such as transportation or warehouse activities, safety performance, and logistics quality management.
  • Sort materials, such as metals, glass, wood, paper or plastics, into appropriate containers for recycling.
  • Coordinate recycling collection schedules to optimize service and efficiency.
  • Discard or reject products, materials, and equipment not meeting specifications.
  • Inspect, test, or measure materials, products, and work for conformance to specifications.
  • Oversee activities directly related to making products or providing services.
  • Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
  • Prepare documents, such as work orders, bills of lading, and shipping orders to route materials.
  • Receive and count stock items, and record data manually or using computer.
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
  • Compile, sort and verify the accuracy of data before it is entered.
  • Develop alternative training methods if expected improvements are not seen.
  • Train other calculating machine operators, and review their work.
  • Review work throughout the work process and at completion to ensure that it has been performed properly.
  • Receive and count stock items, and record data manually or using computer.
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
  • Move freight, stock, and other materials to and from storage and production.
  • Record product, packaging, and order information on specified forms and records.
  • Discard or reject products, materials, and equipment not meeting specifications.
  • Clean semiconductor wafers using cleaning equipment, such as chemical baths, automatic wafer cleaners, or blow-off wands.
  • Train workers in process preparation, and in service, sanitation, and safety procedures.

Store Manager

Family Dollar
Hutchins
11.2002 - 06.2004
  • Compile and balance cash receipts at the end of the day or shift.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Oversee activities directly related to making products or providing services.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Oversee activities directly related to making products or providing services.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Administer systems and programs to reduce loss, maintain inventory control, or increase safety.
  • Identify potential for loss and develop strategies to eliminate it.
  • Monitor compliance to operational, safety, or inventory control procedures, including physical security standards.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Resolve customer complaints regarding sales and service.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Store Manager

Exxon Corporation
Dallas
03.1997 - 04.2002
  • Direct and coordinate an organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  • Confer with board members, organization officials, and staff members to discuss issues, coordinate activities, and resolve problems.
  • Analyze operations to evaluate performance of a company and its staff in meeting objectives, and to determine areas of potential cost reduction, program improvement, or policy change.
  • Compile and balance cash receipts at the end of the day or shift.
  • Resolve customer complaints regarding food service.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Oversee activities directly related to making products or providing services.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Administer systems and programs to reduce loss, maintain inventory control, or increase safety.
  • Identify potential for loss and develop strategies to eliminate it.
  • Monitor compliance to operational, safety, or inventory control procedures, including physical security standards.
  • Advise retail managers on compliance with applicable codes, laws, regulations, or standards.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Resolve customer complaints regarding sales and service.
  • Oversee regional and local sales managers and their staffs.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Determine price schedules and discount rates.
  • Review work throughout the work process and at completion to ensure that it has been performed properly.
  • Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
  • Receive and count stock items, and record data manually or using computer.
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
  • Move freight, stock, and other materials to and from storage and production.
  • Record product, packaging, and order information on specified forms and records.
  • Examine and inspect containers, materials, and products to ensure that packing specifications are met.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.

Store Manager

Chief Auto Parts
Dallas
02.1992 - 07.1996
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Resolve customer complaints regarding sales and service.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Administer systems and programs to reduce loss, maintain inventory control, or increase safety.
  • Identify potential for loss and develop strategies to eliminate it.
  • Monitor compliance to operational, safety, or inventory control procedures, including physical security standards.
  • Advise retail managers on compliance with applicable codes, laws, regulations, or standards.
  • Oversee activities directly related to making products or providing services.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Compile and balance cash receipts at the end of the day or shift.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.

Service Manager

Westrn Auto Parts
Dallas
11.1990 - 01.1992
  • Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
  • Receive and fill telephone orders for parts.
  • Fill customer orders from stock.
  • Resolve customer complaints regarding sales and service.
  • Determine price schedules and discount rates.

Supervisor and Machine Operator

Texas Lift Off Correction and Ribbon
Garland
01.1979 - 01.1987
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
  • Compile, sort and verify the accuracy of data before it is entered.
  • Store completed documents in appropriate locations.
  • Receive and count stock items, and record data manually or using computer.
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
  • Examine, measure, and weigh materials or products to verify conformance to specifications, using measuring devices such as rulers, micrometers, or scales.
  • Set up, operate, or tend machines that cut or slice materials, such as glass, stone, cork, rubber, tobacco, food, paper, or insulating material.
  • Stack and sort cut material for packaging, further processing, or shipping, according to types and sizes of material.
  • Set up, operate, or tend machines that cut or slice materials, such as glass, stone, cork, rubber, tobacco, food, paper, or insulating material.
  • Set up, operate, or tend machines that cut or slice materials, such as glass, stone, cork, rubber, tobacco, food, paper, or insulating material.
  • Read work orders and production schedules to determine specifications, such as materials to be used, locations of cutting lines, and dimensions and tolerances.
  • Examine completed work pieces for defects such as chipped edges and marred surfaces, and sort defective pieces according to types of flaws.

Education

High School -

South Garland High
Garland, Texas, United States

High School -

Belford High School
Penn, PA, United States

Management Course Development I -

Exxon Corp.
Houston, Texas, United States

Management Course Development II -

Exxon Corp.
Houston, Texas, United States

Rules/Regulation -

Texas Lotto Commission
Dallas, Texas, United States

Stage II -

EPA
Dallas, Texas, United States

Manager Training Course -

Pizza Hut
Dallas, Texas, United States

Food Management Course -

Food Management
Dallas, Texas, United States

Propane Handling -

Texas Railroad Commission
Dallas, Texas, United States

Skills

  • Documentation completion
  • Production improvement
  • Logistics management
  • Inventory control
  • Equipment inspection
  • Customer satisfaction
  • Team leadership
  • Problem solving
  • Attention to detail
  • Dependable and responsible
  • Quality assurance
  • PPE compliance
  • Time management
  • Active listening
  • Friendly, positive attitude
  • Problem-solving

References

References available upon request.

Timeline

Manufacturing Operations Support

Texas Instruments, Inc.
08.2004 - Current

Store Manager

Family Dollar
11.2002 - 06.2004

Store Manager

Exxon Corporation
03.1997 - 04.2002

Store Manager

Chief Auto Parts
02.1992 - 07.1996

Service Manager

Westrn Auto Parts
11.1990 - 01.1992

Supervisor and Machine Operator

Texas Lift Off Correction and Ribbon
01.1979 - 01.1987

High School -

South Garland High

High School -

Belford High School

Management Course Development I -

Exxon Corp.

Management Course Development II -

Exxon Corp.

Rules/Regulation -

Texas Lotto Commission

Stage II -

EPA

Manager Training Course -

Pizza Hut

Food Management Course -

Food Management

Propane Handling -

Texas Railroad Commission

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Karen Graves