Karen Green
Cordova,Tn
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
3
3
Certification
Work History
Operations Manager/Assistant Store Manager
Academy Sports & Outdoors
Memphis, TN
08.2022 - Current
- Overall management responsibility for the execution and operational excellence of the entire store.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Set clear team goals and delegated tasks and set deadlines.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Discovered training needs and provided coaching.
- Managed high-performing teams to deliver exceptional results on time and within budget constraints.
- Gathered, organized and input information into digital database.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Reduced operational costs through effective budget management and cost control measures.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Mentored and guided employees to foster proper completion of assigned duties.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Frequently inspected production area to verify proper equipment operation.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Logistics Manager/Assistant Store Manager
Academy Sports & Outdoors
06.2018 - 08.2022
- Management responsibility for store Logistics and actively participates in the personnel decisions of team members.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Operations Senior Team Leader
Academy Sports & Outdoors
01.2016 - 06.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Senior Team Leader
Target
01.2014 - 01.2016
- Managed high-performing teams to deliver exceptional results on time and within budget constraints.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Team Leader
Target
01.2006 - 01.2014
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Associate Of Business Administration - Business Management
Skills
- Successful organization and execution of objectives
- Emphasis on accountability
- Strategic team building and active employment of leadership dimensions
- Responsible payroll allocation and resource management
- Proven analytical ability to interpret reporting metrics to maximize productivity as well as evaluate results to identify opportunities
- Procurement processes
- Shipping and receiving
- Onboarding Processes
- Relationship building and management
- Training and mentoring
Accomplishments
- Led multiple teams to achieve company goals: I have often successfully managed the business during my shift as the Leader On Duty, and been recognized by the District Manager for my level of strategic planning to ensure process completion. Directly managed a total of five separate team ranging in size from four to fifty. During my leadership, each of these teams experienced positive metric results. Each location benefited from improvements I made impacting productivity, and accurate execution of brand integrity.
- Fostered team member development: I have often been called upon to train multiple levels of leadership among the district ranging in recently promoted team leaders to store managers that are new to the company. Through consistent application of feedback and constructive critique tailored to each employee, I have obtained marked individual improvement from my team. Developed associates to become successful Team Leaders as well as Managers by training, communication, and consistent follow up.
- Improved KPI's to align with business expectations to deliver results that improve the bottom line: Monitor Key Metrics daily and communicate those findings to my team and coach on ways to improve based on those findings. Monitoring these metrics daily gives me an insight on the who, what, where, when, and how the day to day business needs can be adjusted to improve. Following this allows me to ensure the right person and righ place align to deliver exceptional results.
References
Billy Kee (731)431-1561
Allan Reese (901)679-4027
Jodie Starnes (901)616-9108
Andrea Harvey (402)686-6698
Katie Hall (901)264-4455
Certification
PIT Coach Trainer
Firearm Sales Certification
Timeline
Operations Manager/Assistant Store Manager - Academy Sports & Outdoors
08.2022 - Current
Logistics Manager/Assistant Store Manager - Academy Sports & Outdoors
06.2018 - 08.2022
Operations Senior Team Leader - Academy Sports & Outdoors
01.2016 - 06.2018
Senior Team Leader - Target
01.2014 - 01.2016
Team Leader - Target
01.2006 - 01.2014
Southwest Tennessee Community College - Associate Of Business Administration, Business Management
PIT Coach Trainer
Firearm Sales Certification
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