KAREN GRIFFIN
Myrtle Beach,SC
Summary
Accomplished professional with extensive experience in customer service and operations. Excelled in complaint resolution and call management, enhancing customer satisfaction and operational efficiency. Demonstrated skill in paperwork processing and data entry. Skilled in balancing friendly support with effective sales strategies, driving positive outcomes for both customers and the company.
Overview
43
43
years of professional experience
Work History
Customer Service Representative
Anderson Brothers Bank
06.2016 - 07.2024
- Responded to customer requests for products, services, and solved complaints
- Opened and maintainanced accounts
Customer Service Representative
First Citizens Bank
10.1998 - 06.2016
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every of their banking relationship.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Operations
Kenneth Cobb & Co CPAs
10.1987 - 09.1998
- Compiled and organized tax records.
- Presented and delivered tax returns and audit material and reports.
Insurance Service Representative
First Charter Company Inc
10.1981 - 10.1987
- Reviewed and adjusted the customer coverage levels to address, identify, and resolve customer conflicts.
- Answered incoming phone calls to clarify product value to prospective customers and support current policyholders.
- Responded to the customer requests for products, services, and company information.
- Completed the customer applications and updated records to reflect current information.
Education
High School Diploma -
Mullins High School
Mullins, SC06.1978
Skills
- Call Management
- Paperwork Processing
- Complaint resolution
- Data Entry
Timeline
Customer Service Representative
Anderson Brothers Bank
06.2016 - 07.2024
Customer Service Representative
First Citizens Bank
10.1998 - 06.2016
Operations
Kenneth Cobb & Co CPAs
10.1987 - 09.1998
Insurance Service Representative
First Charter Company Inc
10.1981 - 10.1987
High School Diploma -
Mullins High School
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