Karen Griffin
Meridian,MS
Summary
Results-driven Freelance Reporter and Technical Customer Service Representative with over 7 years in journalism and technical support. Specializes in AP Style, multimedia storytelling, and resolving complex technical issues. Proven ability to increase local readership and enhance customer satisfaction through effective communication and timely problem resolution.
Overview
4
4
years of professional experience
Work History
Technical Customer Service Representative
PerfectServe
Meridian, Mississippi
04.2026 - Current
- Delivered technical account support to PerfectServe healthcare clients, addressing inquiries and resolving issues effectively.
- Troubleshot messaging, paging, and call routing issues for PerfectServe users
- Resolved customer inquiries in a timely manner, ensuring customer satisfaction.
- Communicated updates to clinicians, office staff, and administrators clearly
- Identified customer needs and provided appropriate solutions.
- Crafted strategies that enhanced customer satisfaction through proactive engagement.
- Continually updated skill set by attending training sessions led by experienced professionals.
Freelancer
Upwork.com
Meridian, Mississippi
03.2025 - 04.2026
- Facilitated freelance project delivery for clients through effective coordination of remote and on-site assignments.
- Collected client requirements and defined project scope before work started.
- Adjusted work approach to align with shifting client goals and priorities.
- Nurtured client relationships by providing consistent status updates and prompt responses to inquiries.
- Developed engaging content for websites, blogs, and social media accounts to enhance client online presence.
Data Annotator
Self Employed Web
Daleville, Mississippi
08.2024 - 03.2025
- Labeled web data for machine learning projects in self-employed online work.
- Reviewed images and text for accuracy using annotation guidelines.
- Worked closely with project managers to develop timelines for completing data annotation tasks within specified deadlines.
- Communicated questions and clarifications during self-employed data projects.
- Developed machine learning models to automate the annotation process.
- Analyzed customer feedback surveys to identify potential improvements in the data annotation process.
- Researched new tools, technologies, and techniques related to data annotation processes in order to improve efficiency and accuracy of workflows.
Speech data annotator
Dataforce
Meridian, Mississippi
02.2023 - 07.2024
- Annotated text, image, and audio data for Dataforce AI training projects.
- Completed manual annotation tasks on large datasets using natural language processing techniques.
- Reviewed labeling guidelines and applied consistent tags across assigned datasets.
- Checked annotated datasets for errors by running diagnostic tests, ensuring quality before production release.
- Analyzed customer feedback surveys to enhance the annotation process based on identified user needs.
- Prepared reports summarizing data annotation results, supporting transparency and informed decision-making.
- Supported image and audio text data for Dataforce AI training projects.
Education
Associate of Science - Computer Science
Mississippi State University
Starkville, MS01-2024
Associates - Social Work
Jackson State University
Daleville, Mississippi05-1978
Skills
- Ticketing systems
- Call routing
- Operating systems
- Software knowledge
- Technical issue resolution
- Client communication
- Technical documentation
- Software troubleshooting
- Healthcare technology
- Customer feedback analysis
- User support analysis
- User-friendly documentation
Timeline
Technical Customer Service Representative
PerfectServe
04.2026 - Current
Freelancer
Upwork.com
03.2025 - 04.2026
Data Annotator
Self Employed Web
08.2024 - 03.2025
Speech data annotator
Dataforce
02.2023 - 07.2024
Associate of Science - Computer Science
Mississippi State University
Associates - Social Work
Jackson State University