Jamie DuBois
Carnesville,GA
Summary
Dedicated Technical Service Representative with proven skills in troubleshooting, customer support, and hardware diagnostics. Committed to enhancing customer satisfaction through effective issue resolution and proficient use of ticketing systems.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Technical Service Representative
Customer Engineering Services
Carnesville, GA
08.2017 - 09.2026
- Diagnosed and resolved hardware and software issues to enhance customer satisfaction.
- Provided technical support to customers through phone and email.
- Documented service calls and resolutions in a ticketing system for improved support tracking.
- Clarified product features and best practices to empower customers in effective usage.
- Assisted in training new team members on service procedures.
- Maintained up-to-date knowledge of company products and services.
Photo Specialist
Walmart
Cornelia, Georgia
03.2002 - 09.2016
- Assisted customers with photo selection and editing options in store kiosks.
- Operated photo printing equipment for customer orders and service requests.
- Maintained inventory of photo supplies, ensuring availability for daily operations.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Ensured all safety protocols were followed when handling chemicals or hazardous materials.
- Conducted minor repairs on photographic equipment.
Education
High School Diploma -
Habersham Central Highschool
Cornelia, GA06-2004
Some College (No Degree) - Computer Science
Georgia Southern University
Statesboro, GASkills
- Technical support
- Technical diagnostics
- Hardware diagnostics
- Software installation
- Remote support
- Ticketing systems
- Customer support
- Client relationship management
Certification
- Lexmark Training Certification
CompTIA Certification
- A+ Certification expired but renewable.
Epson
- Repair training and experience on 7890, P6000, 7370 models.
Timeline
Technical Service Representative
Customer Engineering Services
08.2017 - 09.2026
Photo Specialist
Walmart
03.2002 - 09.2016
High School Diploma -
Habersham Central Highschool
Some College (No Degree) - Computer Science
Georgia Southern University