Robert Hall
Claremore,OK
Summary
Detail-oriented professional with extensive experience in technical troubleshooting and problem resolution. Committed to delivering exceptional customer support and continuous improvement in team performance through effective mentoring.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Service Representative
System Scale Corporation
Broken Arrow, OK
03.2013 - Current
- Provided technical support for hardware and software issues, ensuring timely resolution of customer inquiries.
- Assisted in troubleshooting and resolving product malfunctions to enhance customer satisfaction.
- Mentored junior representatives, improving team performance and knowledge sharing on technical processes.
- Analyzed customer feedback to identify trends, contributing to product development initiatives.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Remained on-call for emergency tickets through night and weekend shifts.
- Conducted thorough diagnostics to accurately identify and resolve hardware and software issues.
Electrical Apprentice
Alliance Electric Contracting
Tulsa, OK
12.2012 - 03.2013
- Installed electrical systems in residential and commercial buildings, ensuring compliance with safety standards.
- Assisted in troubleshooting electrical issues, providing effective solutions to maintain operational efficiency.
- Collaborated with senior electricians on project planning, enhancing workflow and reducing completion times.
- Conducted routine inspections of electrical installations to ensure reliability and adherence to local codes.
Education
Associate of Applied Science - Electrical Construction And Construction Managers
Oklahoma State University Institute of Technology
Okmulgee, OK08-2012
Skills
- Remote support
- Application support
- Technical support
- Issue troubleshooting
- Technical troubleshooting
- Analytical thinking
- Windows 10
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
Certification
- OSAH 30
- Forklift Certified
- Leadership classes
Timeline
Technical Service Representative
System Scale Corporation
03.2013 - Current
Electrical Apprentice
Alliance Electric Contracting
12.2012 - 03.2013
Associate of Applied Science - Electrical Construction And Construction Managers
Oklahoma State University Institute of Technology