James Rose
Avoca,IA
Summary
Technical Service Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Solution-focused Technical Service Representative recognized for high productivity and efficient task completion. Skilled in troubleshooting, customer service, and technical documentation, consistently resolving complex issues with precision. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to enhance customer satisfaction and team collaboration.
Overview
33
33
years of professional experience
Work History
Technical Service Representative
Sherwin-Williams Co.
Omaha, Nebraska
07.2002 - 01.2020
- Utilize advanced technical skills and expertise to troubleshoot problems and implement solutions.
- Assisted customers with the installation of new hardware applications.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Created reports on customer complaints and feedback for management.
- Participated in special projects as assigned by management team.
- Performed regular maintenance checks on customers' systems.
- Maintained updated knowledge on coatings through continuing education and training.
- Provided training and guidance to all staff members as needed.
- Have the company vehicle serviced according to the maintenance schedule.
Product Finishes Coatings Shader
Sherwin-Williams Co.
Omaha, NE
04.1987 - 07.2002
- Performed quality control checks on products to ensure they met customer requirements.
- Communicated effectively with colleagues regarding production schedules, deadlines, changes in workflow.
- Operated forklifts and other material handling vehicles when necessary for delivery or retrieval of supplies or finished goods.
- Trained new employees on proper use of tools and equipment as well as safety procedures.
- Tested products after completion to verify that they meet quality standards prior to shipping.
- Followed safety procedures and regulations to avoid injuries and accidents.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Product Finishes Training
Sherwin Williams Company
Dallas, TX05-2023
Chemical Coatings Shader Training
Sherwin Williams Company
Chicago, IL10-1987
High School Diploma -
Carson-Macedonia
Carson, IA05-1978
Skills
- Hardware diagnostic
- Application support
- Customer service expert
- Product training
- User guidance
- System diagnostics
- Product knowledge
- Staff education and training
- Performance testing
- Application installations
- Technical troubleshooting
- Hardware troubleshooting
- Technical Support
- Product troubleshooting
Timeline
Technical Service Representative
Sherwin-Williams Co.
07.2002 - 01.2020
Product Finishes Coatings Shader
Sherwin-Williams Co.
04.1987 - 07.2002
Product Finishes Training
Sherwin Williams Company
Chemical Coatings Shader Training
Sherwin Williams Company
High School Diploma -
Carson-Macedonia
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