Karen Guaman
LONG ISLAND CITY,NY
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Lenox Hill Radiology
05.2024 - Current
- Explain financial requirements to patient, collection of co-pay or payments for services at each visit and records payment
- Performing other duties as assigned by providers, coordinators and management in accordance with establishment policies
- Well versed in radiology modalities and terminology / proficient in scheduling radiological modalities
- Obtained and verified appropriate diagnosis for requested procedure, checked orders for provider's signature, date referral was given, and precise spelling of name and date of birth
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Register outside MD's who are not in the system by finding their NPI numbers, address and phone numbers either from the patient or by calling the doctor's office
- Inform patients with accurate instructions regarding examination prep (to attend with a full bladder / fasting) answering and seeking answers to any concerns by communicating with technicians
Medical Receptionist
Eastside Medical Group
11.2023 - 05.2024
- Specialized in Workers compensation & No fault cases.
- Communicating with coworkers and medical assistance to get patients in the room on time and in an orderly manner for their appointments
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Making sure the information on file is correct with the identification and proper accident related documents
- Adjusting and updating patients medical records by scanning any referrals, doctors note, letters/notices from Workers compensation board.
- Matching medical reports with bills to collect overdue payments from insurance companies
Customer Service Representative / Cafe-Bakery Team Member
Il Fornaio Bakery
05.2020 - 10.2023
- Managing transactions cash or credit card with customers using cash registers
- Handling customers inquiries regarding specific cake orders over the phone, in person, and through emails
- Assist with inventory management, including monitoring stock levels and notifying management of any shortages
- Handle daily incoming and outgoing in-person and over the phone customer inquiries
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintain a clean and organized work area, including proper storage of ingredients and supplies
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
Education
Associates - Liberal arts: Health Humanities
LaGuardia Community College
Queens, NY01.2025
High School Diploma -
William Cullen Bryant High School
Queens, NY01.2019
Skills
- Customer service
- Appointment scheduling
- Patient intake
- Medical terminology
- Office administration
- Data entry proficiency
- FLUENT IN Spanish
- Check-in coordination
- Flexible schedule
- Multitasking and organization
Timeline
Patient Service Representative
Lenox Hill Radiology
05.2024 - Current
Medical Receptionist
Eastside Medical Group
11.2023 - 05.2024
Customer Service Representative / Cafe-Bakery Team Member
Il Fornaio Bakery
05.2020 - 10.2023
Associates - Liberal arts: Health Humanities
LaGuardia Community College
High School Diploma -
William Cullen Bryant High School
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