Karen Guerra
Kissimmee
Summary
Professional in medical field with strong background in patient care, administrative tasks, and clinical procedures. Known for effective teamwork, adaptability, and achieving results in fast-paced environments. Skilled in medical record management, patient scheduling, and phlebotomy, with focus on improving patient experience and operational efficiency. Reliable and flexible, always ready to support colleagues and meet changing needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Medical Assistant
Orlando Health - OHPA
01.2024 - Current
- Accurately taking patient vital signs (blood pressure, temperature, pulse, respiration)
- Preparing exam rooms with necessary supplies and ensuring patient privacy.
- Performing basic laboratory tests such as urine dipstick analysis, blood draws, and EKGs as needed.
- Administering medications as directed by the physician.
- Providing patient education on health conditions, medications, and treatment plans.
- Taking patient histories and documenting relevant information in the electronic medical record.
- Triaging patient calls and scheduling appointments.
- Performing basic procedures like ear irrigation or nebulizer treatments.
- Managing patient charts, ensuring accuracy and completeness of medical records.
- Identifying potential issues and reporting them to the physician or practice manager.
CNA
Winnie Palmer Hospital/Orlando Health
05.2022 - Current
- Travel to different office
- Assist nurses with Daily Tasks
- Patient assessments, including monitoring vital signs and reporting any changes to the nurse
- Provides patient comfort by utilizing resources and materials
- Transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing care
- Cleaning rooms and bed linens
- Bathing Babies
- Perfoming Phlebotomy
- Stocking supplies and patient's room
- Offering compassion to patient's and loved ones
- Ability to care for multiple patients at once
Medical Assistant
Orlando Health Cancer Institute
03.2022 - 01.2024
- Answering calls and direct patients to the proper physician nurse for care in a timely manner
- Perfoming phlebotomy as needed
- Rooming patient back and doing vital signs and updating patient's chart
- Administrating flu vaccine seasonal
- Maintining and updating medical records
- Requesting medical records for new patients
- Distribute faxes promptly from OnBase to patient's chart
- Records retreival daily
- Preparing chart for daily clinic
Medical Assistant
Arnold Palmer Hospital/Gastroenterology Pediatric
12.2020 - 03.2022
- Answering calls and direct patients to the proper physician nurse for care in a timely manner
- Perfoming phlebotomy as needed
- Rooming patient back and doing vital signs and updating patient's chart
- Administrating flu vaccine seasonal
- Maintining and updating medical records
- Requesting medical records for new patients
- Distribute faxes promptly from OnBase to patient's chart
- Records retreival daily
- Preparing chart for daily clinic
Medical Assistant
Primer Care Medical Clinic
06.2020 - 11.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
FOA and Scheduler Coordinator
Pediatric Surgery/Arnold Palmer Hospital
03.2019 - 02.2020
- Greet and welcome patients upon arrival.
- Answer, screen and forward incoming phone calls.
- Provide basic and accurate information in-person and via phone/email.
- Receive, sort and distribute daily mail/deliveries.
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
- Monitor and order office supplies.
- Assist with onboarding of new employees.
- Scanning patients form into their charts.
- Scheduling New and Follow up appointments for patients.
- Checking in/out patient's.
- Travel different location as needed.
- Data entry.
- Scanning medical records.
Front Desk
Children's Surgical Associates
10.2016 - 10.2018
- Assisting patients with personal and hygiene
- Assisting patients with getting in and out of bed
- Documentation into patients chart
- Assiting mothers with all aspects of personal care after delivery
- Assisting setting up room with admissions patients
- Answering calls and direct patients to the proper physician nurse for care in a timely manner
- Perfoming phlebotomy as needed
- Rooming patient back and doing vital signs and updating patient's chart
- Administrating flu vaccine seasonal
- Maintining and updating medical records
- Requesting medical records for new patients
- Distribute faxes promptly from OnBase to patient's chart
- Records retreival daily
- Preparing chart for daily clinic
- Assist the front desk staff by answering telephones, greeting patients, scheduling referral appointments, filing paperwork and updating medical records
- Helping Doctor entering notes from patient's daily care
- Scheduling NEw/Follow up appointments for patients
- Scheduling any Test by ordering doctor
- Checkin in/out patient's
- Assisting checking insurance benefits for patients on daily basic
- Data entry
- Travel different location as needed
- Greet and welome patients upon arrival
- Answer, screen nd forward incoming phone calls
- Provide basic and accurate information in-person and via phone/email
- Reveceive, sort and distribute daily mail/deliveries
- Perfomr other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Monitor and order office supplies
- Assist with onboarding of new employees
- Scanning patients form into their charts
- Scheduling NEw/Follow up appointments for patients
- Checkin in/out patient's
- Travel different location as needed
- Data entry
- Scanning medical records
- Provided face to face customer resolution
- Check in patients as they arrive, verify information, collect co-payments, verify demographic information
- Scanning documents paperwork daily
- Scheduling New and follow-up patient appointments
- Assisting patients with their paperwork
- Helping the clinical assistance and doctors with translating as needed
- Setting up NP/NC paperwork
Education
GED -
Orange Community College
Orlando, FLInterpreter - Interpreter
Orlando Health Hospital
Orlando, FL Associate of Science - Medical Assistant
Florida Technical College
Kissimmee03-2020
Skills
- Injections administration
- Time management
- Professionalism and ethics
- Computer skills
- Vital signs monitoring
- Patient care
- Strong work ethic
- Teamwork and collaboration
- Effective multitasking
Accomplishments
- Recognized for outstanding dedication to patient care.
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Languages
English
Spanish
Timeline
Senior Medical Assistant
Orlando Health - OHPA
01.2024 - Current
CNA
Winnie Palmer Hospital/Orlando Health
05.2022 - Current
Medical Assistant
Orlando Health Cancer Institute
03.2022 - 01.2024
Medical Assistant
Arnold Palmer Hospital/Gastroenterology Pediatric
12.2020 - 03.2022
Medical Assistant
Primer Care Medical Clinic
06.2020 - 11.2020
FOA and Scheduler Coordinator
Pediatric Surgery/Arnold Palmer Hospital
03.2019 - 02.2020
Front Desk
Children's Surgical Associates
10.2016 - 10.2018
GED -
Orange Community College
Interpreter - Interpreter
Orlando Health Hospital
Associate of Science - Medical Assistant
Florida Technical College
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