Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Karen Gutierrez

Miami,FL

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

9
9
years of professional experience
1
1
Certification

Work History

BUILDING AND ZONING CLERK

CITY OF SWEETWATER
02.2023 - Current
  • Enhanced permit processing efficiency by streamlining workflows and implementing organizational systems.
  • Informed customers by Email or telephone of additional steps needed to obtain permits and licenses.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Provided exceptional customer service, addressing applicant inquiries and resolving issues promptly and professionally.
  • Maintained accurate records of all permits issued, ensuring compliance with local regulations and reporting requirements.
  • Updated operational records or licensing information using computer terminals.

Front Desk Receptionist

Sweetwater Police Department
03.2022 - 02.2023
  • Signed for packages, recorded deliveries and distributed to personnel
  • Answered telephones and greeted visitors to assist, answer questions and direct
  • Maintained professional tone at all times, including during peak rush hours
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department
  • Maintained contact with units on assignment to deliver further assistance and support when needed
  • Dispatched police, fire and EMS units to respond to emergent situations with established procedures
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach
  • Prioritized and organized tasks to efficiently accomplish service goals.

Toll Collector

Port of Miami (Dade County)
02.2020 - 11.2021
  • Assisting incoming and outgoing traffic from departing and arriving guest
  • Processed toll payments and issued accurate receipts to motorists
  • Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift
  • Resolved customer complaints and escalated worsening concerns for remediation
  • Monitored exits for security issues
  • Counted and balanced cashier drawers
  • Greeted customers promptly and responded to questions.

Examiner

Department of Motor Vehicles
04.2017 - 02.2020
  • Conducted driving license examination and assessed the capability of applicants with the help of both visual and driving test
  • Checked and verified relevant documents for potential candidates
  • Certified in issuing state motor vehicle exams, apply state laws and status related to DHSMV operations and policies
  • Evaluated applications and assessment results to determine eligibility and acceptance.

Sales Associate

Target
01.2015 - 04.2017
  • Responsible for inventory management
  • Assisted with restocking products in the corresponding location
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Met merchandise processing standards and maintained organized and accessible work area
  • Helped customers find specific products, answered questions and offered product advice.

Education

High School Diploma -

Coral Gables Senior High School
Coral Gables, FL

Skills

  • Customer Assistance
  • POS System & Cash Handling
  • Microsoft Office & Excel
  • Verbal Communication
  • Data Entry and Database Software
  • Record Sorting and Filing

References

Available upon request.

Certification

  • FCIC/NCIC CERTIFICATION
  • TWIC CARD

Timeline

BUILDING AND ZONING CLERK

CITY OF SWEETWATER
02.2023 - Current

Front Desk Receptionist

Sweetwater Police Department
03.2022 - 02.2023

Toll Collector

Port of Miami (Dade County)
02.2020 - 11.2021

Examiner

Department of Motor Vehicles
04.2017 - 02.2020

Sales Associate

Target
01.2015 - 04.2017

High School Diploma -

Coral Gables Senior High School

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Karen Gutierrez