Karen Gutierrez
Little Rock,AR
Summary
Detail-oriented Medical Receptionist with over 2 years of experience in patient management and customer service. Skilled in scheduling appointments, verifying insurance, and maintaining HIPAA compliance. Strong organizational capabilities supported by a background in billing and accounting, driving operational efficiency. Pursuing a degree in Medical Billing & Coding to expand expertise.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Shipping and Receiving/ Billing Specialist
Capitol Earth Rugs
05.2021 - Current
- Expanded skillset in billing, shipping, purchase order management, customer service, and basic accounting principles through support of daily business operations.
- Managed billing processes to ensure timely and accurate invoicing for clients.
- Analyzed accounts receivable to identify discrepancies and resolve issues promptly.
- Collaborated with sales team to validate customer orders and billing details.
Billing Specialist
Dillard's, Inc.
04.2019 - 01.2021
- Processed invoices and collected payments to maintain timely revenue flow with strong attention to detail
- Assisted with bookkeeping and data entry to ensure accurate financial records management
- Processed billing transactions accurately to ensure timely payments and customer satisfaction.
- Resolved discrepancies in billing statements through detailed analysis and effective communication with customers.
- Implemented improvements in billing procedures, enhancing efficiency and reducing processing time.
Medical Receptionist
Ocean Dental Care
11.2017 - 04.2019
- Greeted patients, ensuring a welcoming atmosphere and delivering professional customer service.
- Answered and directed phone calls and responded to patient questions.
- Greeted patients and provided professional customer service.
- Checked patients in and out and maintained accurate records.
- Checked patients in and out, maintaining accurate records to support efficient office operations.
- Collected copayments and processed payments.
- Maintained patient confidentiality and followed HIPAA guidelines.
Education
Medical Billing & Coding
Ultimate Medical Academy-Tampa
TampaHigh school diploma or GED - undefined
William L Dickinson
Skills
- Accounts Receivable
- Accounts Payable
- QuickBooks
- Data Entry
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Inventory management
- Standard Operating Procedures
- Attention to detail
- Billing compliance
- Customer Service
- Bilingual
- Computer literacy
- Technical skills
- Medical coding - Medical coding experience (3-5 years)
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish - Fluent
English - Fluent
Timeline
Shipping and Receiving/ Billing Specialist
Capitol Earth Rugs
05.2021 - Current
Billing Specialist
Dillard's, Inc.
04.2019 - 01.2021
Medical Receptionist
Ocean Dental Care
11.2017 - 04.2019
High school diploma or GED - undefined
William L Dickinson
Medical Billing & Coding
Ultimate Medical Academy-Tampa
Personal Information
Work Permit: Authorized to work in the US for any employer