Karen Hargett
Palm Coast,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Insurance Verification Authorization Specialist
Multicare Health Systems
Tacoma, WA
09.2010 - 05.2024
- Responsible for identifying and securing financial resources for complex, high dollar, outpatient testing, including authorizations, referrals, benefits and estimates for anticipated healthcare services.
- Prepared and processed authorization requests for various insurance companies within established timeframes, ensuring accuracy of information.
- Served as subject matter expert for Pet scans.
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Provided coaching and mentoring to employees to improve productivity.
- Developed training workflows for Medicare Facet Injections for WPS.
- Created workflows for various departments and trained employees when additional hospitals were merged into the main work queue.
- Assisted with conducting interviews and helped with the hiring process.
Imaging Services Representative II
Auburn Diagnostic Imaging Services
Auburn, WA
02.2010 - 08.2010
- Provided excellent customer service to a variety of clients by answering inquiries and scheduling diagnostic tests for patients based on physician orders.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
Front Desk Receptionist
East Hill Foot & Ankle Clinic
Kent, WA
04.2008 - 08.2009
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Scheduled appointments for patients & conducted reminder calls.
Office Manager
Bodine Enterprises
Tacoma, WA
10.2002 - 12.2006
- Responsible for renting warehouse, office, residential, and mini storage spaces
- Maintained accurate records of all tenant occupancy and updated vacancy lists for staff members
- Oversaw/trained the Mini Storage Manager and collaborated daily with the Field Manager
- Mailed invoices, collected monthly rental fees, monitored past due accounts, organized and conducted auctions
- Assisted with the creation and production of marketing materials, including brochures and radio advertisement
- Organized and maintained records for new builds
- Worked closely with subcontractors to obtain estimates and maintain contract deadlines
Education
Bachelor of Arts (B.A.) - Sociology: Law, Society, & Social Policy
University of Washington
Seattle, WA03.2001
Skills
- Certified Healthcare Access Associate CHAA 41414
- Microsoft Office
- EPIC
- HIPAA Compliance
- Waystar
- OHP, Availity, AIM, UHC
- L&I/Workers Comp
- PET Scan Specialist
- Medicaid
- Medicare ABN
- Prior authorization processing
- ICD-10/CPT Code knowledge
Timeline
Insurance Verification Authorization Specialist
Multicare Health Systems
09.2010 - 05.2024
Imaging Services Representative II
Auburn Diagnostic Imaging Services
02.2010 - 08.2010
Front Desk Receptionist
East Hill Foot & Ankle Clinic
04.2008 - 08.2009
Office Manager
Bodine Enterprises
10.2002 - 12.2006
Bachelor of Arts (B.A.) - Sociology: Law, Society, & Social Policy
University of Washington