Karen Hargett
Palm Coast,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Insurance Verification Authorization Specialist
Multicare Health Systems
09.2010 - 05.2024
- Responsible for identifying and securing financial resources for complex, high dollar, outpatient testing, including authorizations, referrals, benefits and estimates for anticipated healthcare services.
- Prepared and processed authorization requests for various insurance companies within established timeframes, ensuring accuracy of information.
- Served as subject matter expert for Pet scans.
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Provided coaching and mentoring to employees to improve productivity.
- Developed training workflows for Medicare Facet Injections for WPS.
- Created workflows for various departments and trained employees when additional hospitals were merged into the main work queue.
- Assisted with conducting interviews and helped with the hiring process.
Imaging Services Representative II
Auburn Diagnostic Imaging Services
02.2010 - 08.2010
- Provided excellent customer service to a variety of clients by answering inquiries and scheduling diagnostic tests for patients based on physician orders.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
Front Desk Receptionist
East Hill Foot & Ankle Clinic
04.2008 - 08.2009
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Scheduled appointments for patients & conducted reminder calls.
Office Manager
Bodine Enterprises
10.2002 - 12.2006
- Responsible for renting warehouse, office, residential, and mini storage spaces
- Maintained accurate records of all tenant occupancy and updated vacancy lists for staff members
- Oversaw/trained the Mini Storage Manager and collaborated daily with the Field Manager
- Mailed invoices, collected monthly rental fees, monitored past due accounts, organized and conducted auctions
- Assisted with the creation and production of marketing materials, including brochures and radio advertisement
- Organized and maintained records for new builds
- Worked closely with subcontractors to obtain estimates and maintain contract deadlines
Education
Bachelor of Arts (B.A.) - Sociology: Law, Society, & Social Policy
University of Washington
Seattle, WA03.2001
Skills
- Certified Healthcare Access Associate CHAA 41414
- Microsoft Office
- EPIC
- HIPAA Compliance
- Waystar
- OHP, Availity, AIM, UHC
- L&I/Workers Comp
- PET Scan Specialist
- Medicaid
- Medicare ABN
- Prior authorization processing
- ICD-10/CPT Code knowledge
Timeline
Insurance Verification Authorization Specialist
Multicare Health Systems
09.2010 - 05.2024
Imaging Services Representative II
Auburn Diagnostic Imaging Services
02.2010 - 08.2010
Front Desk Receptionist
East Hill Foot & Ankle Clinic
04.2008 - 08.2009
Office Manager
Bodine Enterprises
10.2002 - 12.2006
Bachelor of Arts (B.A.) - Sociology: Law, Society, & Social Policy
University of Washington
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