Karen Harrington
New London
Summary
Dynamic, energetic, dependable, and people-oriented professional experienced in various industries to include corporate, pharmaceutical, shipbuilding, insurance, Department of Defense, nonprofit, fire / life safety, online retail and education. Highly motivated individual with strong written and verbal communication skills. Adept at supporting daily operational and administrative functions.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
MES Service Company, LLC
05.2022 - Current
- Prepare estimates, process sales orders, assist service technicians with scheduling jobs
- Print, organize, assign and distribute monthly job worksheets
- Create invoices and process electronic payments for walk-in customers
- Answer phone calls and emails
Customer Service Representative
Battery Junction
01.2022 - 05.2022
- Responsible for answering phone calls, responding to Live Chat and emails
- Processed online orders and returns, upselling and troubleshooting
- Assisted customers with product details and technical questions
Office Assistant
Senior Resources Agency on Aging
09.2018 - 01.2022
- First point of contact for agency
- Greeted all visitors in a friendly manner
- Answered and screened calls
- Routed calls to appropriate staff member
- Maintained incoming faxes
- Opened, logged and routed all incoming mail
- Provided data entry for agency direct care programs
- Worked closely with National Family Caregiver and Respite Care program staff on invoicing and recertification
Fulfillment Center Warehouse Associate
Amazon
08.2017 - 09.2017
- Received and put away inventory
- Picked and packed customer orders
- Used scanners to read bar codes on products
- Viewed prompts on screens and followed the direction for some tasks
- Troubleshoot problems
- Ensured product meets quality requirements
Personal Sabbatical
04.2012 - 08.2017
- Dedicated time to managing household responsibilities
- Housekeeping: Tidied up, cleaned, and processed laundry
- Household chores: Ran errands, did basic repairs, and performed other household tasks
- Pet care: Provided care for 3 dogs and several cats
- Scheduled routine vet visits
- Transported to and from appointments
- Budget management: Managed the household budget
Resource Administrator
Pfizer
01.2010 - 04.2012
- Completed all tasks associated with the Pfitzer Contracted Resources Initiative Project including verifying purchase orders and coordinating the delivery of assets to new hires
- Maintained contractor relations by tracking assets and maintaining records
- Utilized GIDM to store all employee records
- Ensured budgets were met by verifying funding and tracking accounts receivable and payable for all contact services
Clinical Trial Associate
ExecuPharm at Pfizer
01.2007 - 12.2010
- Assisted in planning and execution of clinical studies from initiation to close out, under the close supervision of a Senior Manager (or above) within Clinical Operations
- Supported and assisted the transmittal of trial and site level document to the DS Document Control Center (DCC) in support of the Trial master File (TMF)
- Contributed to the team by providing clinical administrative support
Contracted Resource
Pfizer
11.2003 - 01.2007
- Completed all tasks associated with the Pfitzer Contracted Resources Initiative Project including verifying purchase orders and coordinating the delivery of assets to new hires
- Maintained contractor relations by tracking assets and maintaining records
- Utilized GIDM to store all employee records
- Ensured budgets were met by verifying funding and tracking accounts receivable and payable for all contact services
Education
Associate of Arts - General Studies
Three Rivers Community College
Norwich, CT06.1997
Skills
- Customer service
- Sales processing
- Order management
- Technical troubleshooting
- Invoicing procedures
- Data entry
- Live chat support
- Effective communication
- Time management
- Team collaboration
- Active listening
- Customer relations
- Computer proficiency
- Microsoft Excel
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Appointment scheduling
- Administrative support
Timeline
Customer Service Representative
MES Service Company, LLC
05.2022 - Current
Customer Service Representative
Battery Junction
01.2022 - 05.2022
Office Assistant
Senior Resources Agency on Aging
09.2018 - 01.2022
Fulfillment Center Warehouse Associate
Amazon
08.2017 - 09.2017
Personal Sabbatical
04.2012 - 08.2017
Resource Administrator
Pfizer
01.2010 - 04.2012
Clinical Trial Associate
ExecuPharm at Pfizer
01.2007 - 12.2010
Contracted Resource
Pfizer
11.2003 - 01.2007
Associate of Arts - General Studies
Three Rivers Community College
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