karen harshfield
Waco
Summary
Front Desk Agent with extensive experience at Home2Suites by Hilton, excelling in customer service and guest relations. Proven ability to resolve issues efficiently while managing multiple tasks. Strong attention to detail and effective communication skills ensure a seamless guest experience. Committed to enhancing hospitality services and fostering a welcoming environment.
Overview
35
35
years of professional experience
Work History
Front Desk Agent
Home2Suites by Hilton
Waco, TX
11.2016 - Current
I check in and out guest. Answer the phone make reservations and answer questions that guest may have . I see to the needs of the guest during their stay.
I do night audit for the hotel.
Front Desk Agent
Fairfield Inns and Suites
5805 North Woodway Drive
04.2004 - 11.2016
I checked in and out guest. I answer the phone and make reservations . I answer any questions and see to the needs of the guest during their stay. I also do Night Audit for the hotel.
Front Desk Agent
Courtyard by Marriott
101 Washington Ave. Waco, Tx
09.2002 - 04.2004
I checked in and out guest. I answered the phone and made reservations . Took care of any questions or needs guest may have during their stay.
Accounts Payable /Purchasing
Fleetwood Homes
Gholson Road Lacy Lakeview
04.1993 - 09.2002
I paid invoices for 4 mobile home plants.
Matched PO with invoices and set up for payment.
I did quarter end inventory, kept files
Was Front Desk receptionist for breaks and i helped out in Sales.
Accounts Payable Clerk
Dealers Electric
2320 Columbus Ave.
05.1991 - 04.1993
I matched Invoices with PO's and set up for payment .
I fixed any issues my stores may have.
I had 8 stores i paid invoices for.
Did filing / and quarterly cleaning out file cabinets .
Education
High School Diploma -
University High School
Waco, TX05-1977
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Guest relations
- Problem-solving
- Time management
- Attention to detail
- Teamwork and collaboration
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Multitasking
- Organizational skills
Timeline
Front Desk Agent
Home2Suites by Hilton
11.2016 - Current
Front Desk Agent
Fairfield Inns and Suites
04.2004 - 11.2016
Front Desk Agent
Courtyard by Marriott
09.2002 - 04.2004
Accounts Payable /Purchasing
Fleetwood Homes
04.1993 - 09.2002
Accounts Payable Clerk
Dealers Electric
05.1991 - 04.1993
High School Diploma -
University High School