Karen Hayes
Tifton,GA
Summary
Dependable health information professional with 13+ years of experience in medical records, scanning, indexing, scheduling, and office support. Known for attention to detail, HIPAA compliance, and strong customer service in fast-paced healthcare settings.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Prep, Scan, Index
Tift Regional Health System
07.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Health Information Management Clerk
Georgia Sports Medicine
05.2013 - 07.2016
- Maintained accurate patient medical records, ensuring complete documentation for clinical and billing needs.
- Indexed scanned documents into electronic health record systems for quick retrieval and compliance.
- Processed release of information requests while safeguarding HIPAA confidentiality requirements.
- Retrieved, filed, and organized charts to support efficient patient care workflows.
- Responded to internal record requests promptly, supporting physicians and front-office operations.
Office Manager
Azalea Sleep Labs
2010 - 2013
- Coordinated daily office operations, ensuring smooth patient flow and staff coverage.
- Managed appointment scheduling, confirmations, and calendar updates for sleep study visits.
- Verified patient records and maintained accurate documentation for compliance and billing.
- Communicated with patients, providers, and vendors to resolve administrative issues promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Office Manager, Chiropractic Assistant, MA
Care Medical Center
2009 - 2011
- Scheduled appointments, confirmed visits, and resolved front-desk issues to improve patient service.
- Trained new staff on office systems, documentation standards, and customer service expectations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted Chiropractor with Patients and updating conditions and massage therapy.
- Assisted MD with patient updates, knee injections and epidurals under fluoroscopy
- took Xrays for Chiropractor and MD
Education
No Degree - Nursing
Moultrie Tech
Moultrie, GASkills
- Positive demeanor
- Teamwork and collaboration
- Customer service
- Problem-solving
- Electronic health records
- Time management
- Attention to detail
- Dependable and responsible
Languages
English
Timeline
Prep, Scan, Index
Tift Regional Health System
07.2016 - Current
Health Information Management Clerk
Georgia Sports Medicine
05.2013 - 07.2016
Office Manager
Azalea Sleep Labs
2010 - 2013
Office Manager, Chiropractic Assistant, MA
Care Medical Center
2009 - 2011
No Degree - Nursing
Moultrie Tech