Karen Hays
Trussville,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Implementation Consultant
Change Healthcare/Optum
Trussville, AL
09.2024 - Current
- Coordinated with internal teams such as engineering and sales to ensure successful implementations.
- Assisted in troubleshooting issues related to data transfer or system integration.
- Monitored progress of projects against project timelines and budgets.
- Prepared status reports for customers detailing the current state of their implementations.
- Facilitated training sessions with end users on how to use the software application correctly.
- Assessed customer feedback upon completion of each project in order to identify areas for improvement.
- Provided technical support for customers during the implementation process.
PACS Administrator
Grandview
Birmingham, AL
10.2012 - 09.2018
- Maintained, configured and upgraded PACS hardware and software.
- Monitored system performance to ensure optimal operation of the PACS environment.
- Coordinated user access to the PACS system in accordance with established security protocols.
- Provided technical support to users regarding issues related to their use of the PACS system.
- Analyzed workflow processes within the department to maximize efficiency of the imaging process.
- Resolved problems related to image quality, display or printing issues.
- Assisted with installation of new radiologic workstations as needed.
- Generated reports from archived images as requested by clinicians.
- Collaborated with other IT staff members in testing upgrades before implementation.
Radiologic Technologist
University of Alabama at Birmingham
Birmingham, AL
05.2005 - 06.2012
- Performed radiologic examinations utilizing computed tomography, magnetic resonance imaging, ultrasound and other specialized equipment.
- Provided patient care instructions prior to radiologic procedures and administered contrast agents as needed.
- Processed digital images using PACS system for storage, retrieval and transmission purposes.
- Maintained a safe environment by adhering to radiation safety protocols and guidelines.
- Assisted physicians in performing interventional radiology procedures including biopsies, catheter placements and drainages.
- Reviewed medical histories and prepared patients for exams by positioning them appropriately on the exam table.
- Monitored patient's condition during radiologic procedures in order to maintain comfort level throughout the process.
- Documented examination results accurately in patient records for future reference by healthcare providers.
Education
Associate of Applied Science - Radiologic Technology
Jefferson State Community College
Birmingham, AL05-2005
Skills
- Resource Planning
- Solution Design
- User Acceptance Testing
- Configuration Management
- Stakeholder Management
- Software Implementation
- Training delivery
- Business Analysis
References
References available upon request.
Timeline
Implementation Consultant
Change Healthcare/Optum
09.2024 - Current
PACS Administrator
Grandview
10.2012 - 09.2018
Radiologic Technologist
University of Alabama at Birmingham
05.2005 - 06.2012
Associate of Applied Science - Radiologic Technology
Jefferson State Community College
Similar Profiles
Esther GonzalezEsther Gonzalez
Bilingual Resolution Specialist – Eligibility and Enrollment at Change Healthcare/OptumBilingual Resolution Specialist – Eligibility and Enrollment at Change Healthcare/Optum
Stephanie LittlejohnStephanie Littlejohn
Sr. Accountant at Change Healthcare/Optum InsightSr. Accountant at Change Healthcare/Optum Insight
Sean StewartSean Stewart
Director, Workforce Optimization at Change Healthcare (Optum)Director, Workforce Optimization at Change Healthcare (Optum)
Sara HerrSara Herr
Customer Success Manager at Change Healthcare/OptumCustomer Success Manager at Change Healthcare/Optum
Ashley BennettAshley Bennett
Sales Associate at Madewell/ J. CrewSales Associate at Madewell/ J. Crew