Tara Flagg
Memphis,TN
Summary
Accomplished Implementation Consultant with a proven track record at Vital Care Home Health, specializing in software and ERP implementation. Expert in fostering client relationships and executing seamless system integrations, significantly minimizing disruptions. Skilled in user acceptance testing and solution design, demonstrating exceptional problem-solving abilities and a results-driven approach to enhancing operational efficiency.
Overview
17
17
years of professional experience
Work History
Implementation Consultant
Vitalcare Home Health
10.2022 - Current
- Collaborated cross-functionally to seamlessly integrate and adopt new systems for clients.
- Demonstrated accountability by maintaining clear and comprehensive documentation of project progress for all stakeholders.
- Implemented effective risk management practices, including the establishment of contingency plans and proactive issue resolution strategies, resulting in minimized disruptions during project implementation.
- Designed planning and messaging strategies for implementation projects, maintaining on-time completion rate of 90%.
Collections Specialist
Vitalcare Health Services
10.2021 - 02.2023
- Ensured smooth off-site implementations by delivering outstanding remote support to clients, reducing downtime and ensuring seamless transitions.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
Implementation Specialist
Accredo Specialty Pharmacy
07.2018 - 09.2020
- Delivered exceptional remote support to clients during off-site implementations, minimizing downtime throughout critical transitions.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Handled over 50 outgoing calls daily while providing excellent customer service.
Registered Certified Pharmacy Technician
Accredo Specialty Pharmacy
12.2007 - 08.2018
- Ensured smooth off-site implementations by delivering outstanding remote support to clients, reducing downtime and ensuring seamless transitions.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Coordinated verification and filling of more than 75 daily prescriptions in high-volume specialty pharmacy environment.
Business Analytics Specialist
FedEx Import & Export
07.2016 - 07.2017
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collected, arranged, and input information into database system.
Education
Bachelor of Arts - Health Administration
Ashford University
San Diego, CA10.2010
Certified Pharmacy Technician - Pharmacy Technician
University of Memphis
Memphis, TN11.2000
Skills
- User Acceptance Testing
- ERP Implementation
- Solution Design
- Implementation Management
- User Documentation Development
- Resource Planning
Timeline
Implementation Consultant
Vitalcare Home Health
10.2022 - Current
Collections Specialist
Vitalcare Health Services
10.2021 - 02.2023
Implementation Specialist
Accredo Specialty Pharmacy
07.2018 - 09.2020
Business Analytics Specialist
FedEx Import & Export
07.2016 - 07.2017
Registered Certified Pharmacy Technician
Accredo Specialty Pharmacy
12.2007 - 08.2018
Bachelor of Arts - Health Administration
Ashford University
Certified Pharmacy Technician - Pharmacy Technician
University of Memphis
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