Summary
Overview
Work History
Skills
Timeline
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Karen Hernandez

Waxahachie

Summary

Proven customer service expert from Family Dollar, adept in cross-selling and upselling, with a strong work ethic.

Professional in customer service and sales with strong track record of achieving targets and driving revenue growth. Adept at building relationships, understanding customer needs, and delivering tailored solutions. Known for collaborative teamwork, adaptability to changing demands, and reliable performance. Skilled in communication, problem-solving, and leveraging sales techniques to meet organizational goals.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Cash Store
06.2025 - Current
  • Assisted in daily operations, ensuring efficient workflow and adherence to company policies.
  • Coordinated team schedules and delegated tasks to optimize productivity and resource allocation.
  • Implemented process improvements that enhanced service delivery and customer satisfaction.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Assistant Manager

Family Dollar
07.2023 - 09.2024
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Delivered exceptional service, consistently meeting or exceeding performance metrics.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Oversaw daily team operations to ensure efficiency and productivity.
  • Developed and implemented process improvements to enhance workflow effectiveness.
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Processed transactions efficiently using point-of-sale systems to ensure accurate cash handling.

Retail Banker

Woodforest National Bank
01.2018 - 06.2022
  • Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
  • Assisted clients in understanding banking products, enhancing customer satisfaction and retention.
  • Maintained up-to-date knowledge of financial products to provide informed recommendations to customers.
  • Collaborated with team members to streamline operational procedures, improving service delivery times.
  • Resolved customer inquiries effectively, fostering positive relationships and trust within the community.
  • Conducted regular audits of cash drawers, ensuring accountability and minimizing discrepancies.
  • Trained new staff on operational procedures, promoting consistency and quality in customer service interactions.
  • Strengthened client portfolio by identifying needs and recommending suitable financial products or services.

Skills

  • Cross-Selling and Upselling
  • Work Ethic and Integrity
  • Customer Service
  • Customer Assistance
  • Time management skills
  • Cleaning and sanitizing
  • Cash Handling
  • Patience and Empathy
  • Empathy and patience
  • Performance Tracking
  • Goal-oriented mindset
  • Product Knowledge Expertise

Timeline

Assistant Manager

Cash Store
06.2025 - Current

Assistant Manager

Family Dollar
07.2023 - 09.2024

Retail Banker

Woodforest National Bank
01.2018 - 06.2022

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Karen Hernandez