Karen Hertz
San Tan Valley,AZ
Summary
Dynamic Operations Manager with a proven track record at At Your Service Home Management, skilled in team leadership and problem-solving. Enhanced customer satisfaction through effective communication and optimized supply chain operations, achieving timely delivery of services. Committed to developing high-performing teams and driving continuous improvement in performance outcomes.
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
41
41
years of professional experience
Work History
Operations Manager
At Your Service Home Management
04.2001 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Manager
Fashion Gal Inc.
11.1983 - 06.1986
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Distribution Center Associate
Fashion Gal
05.1984 - 11.1984
- Collaborated with team members to optimize workflows and improve overall productivity in the distribution center.
- Maintained a clean and organized workspace by adhering to warehouse safety standards.
- Enhanced productivity with efficient unloading, sorting, and staging of inbound shipments.
- Troubleshot issues with equipment, performing basic maintenance when necessary to minimize downtime.
- Ensured accurate inventory counts through regular cycle counting and system updates.
- Achieved consistent on-time shipment rates by closely monitoring order progress from pick-up to delivery confirmation.
- Prioritized tasks effectively to meet deadlines while maintaining high-quality performance under pressure.
- Reduced order errors through diligent inventory management and product inspection.
- Improved order processing efficiency by accurately picking and packing items.
- Continuously identified areas for process improvement within the distribution center, proposing innovative ideas for increased efficiency.
- Prepared boxes, pallets and crates for outgoing shipments.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Prioritized and rearranged tasks to meet changing demands.
Education
Associate of Arts - English Language And Literature
Maricopa Community Colleges, Mesa Community College
Mesa, AZ06-1987
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- English Writing
- English Proofreading
- English Editing
- Fundamental Research Skills
Timeline
Operations Manager
At Your Service Home Management
04.2001 - Current
Distribution Center Associate
Fashion Gal
05.1984 - 11.1984
Manager
Fashion Gal Inc.
11.1983 - 06.1986
Associate of Arts - English Language And Literature
Maricopa Community Colleges, Mesa Community College
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