Karen Hilliard
Concord
Summary
To obtain a position where I will continue to utilize my skills in patient care and psychiatric support, providing consistent and compassionate assistance. Known for empathetic communication, reliability, and ability to thrive in dynamic healthcare environments.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Home Instead
09.2025 - Current
- Assist clients with daily living activities, enhancing comfort and independence.
- Provided companionship and emotional support, fostering positive relationships with clients.
Psychiatric Care Technician / PNA
Western State Hospital
07.2024 - 04.2025
- Monitor Psychiatric patients and assist with ADL's. Support the admission and discharge process of the Mental Hospital. Worked directly under supervision of RN.
Personal Care Assistant
BrightStar
03.2023 - 06.2024
- Assist with daily living operations. Clients are majority Home Based. Ensuring that client medications are administered on time. Completing necessary household tasks to maintain a clean environment. Transportation and other duties as assigned. Work with Occupational Therapist and other medical staff.
Merchandise Assistant Manager
Dollar Tree, Charlottesville, Va.
10.2020 - 02.2024
- Assist with all store functions and day-to-day store activities as directed by the Store Manager. Supervised night shift Stocking Crew. Maintained all areas of the store; including the stockroom and sales floor, to company standards to include recovery. Assisted in ordering and stocking all merchandise needs, including frozen & refrigerated.
Deli Manager
Food Lion
10.2020 - 03.2023
- Responsible for all aspects of managing the Deli Bakery Department daily. Management of labor and coaching of associates to achieve productivity expectations. Observed and corrected all unsafe conditions that could cause associate or customer accidents. Ensure compliance with local, State and Federal regulations.
Merchandise Assistant Manager
Dollar Tree, Fort Washington, Md.
03.2017 - 09.2020
- Assist with all store functions and day-to-day store activities as directed by the Store Manager. Supervised night shift Stocking Crew. Maintained all areas of the store; including the stockroom and sales floor, to company standards to include recovery. Assisted in ordering and stocking all merchandise needs, including frozen & refrigerated.
Personal Care Assistant
Home Centris
01.2017 - 03.2020
- Assisted with daily living operations. Help clients dress, bath, eat, etc. Ensured that client medications are administered on time. Completed necessary household task to maintain a clean environment. Worked with Occupational Therapist and other staff.
Education
High School Diploma -
Albemarle High School
Charlottesville, VASkills
- Collaborative team member
- Direct patient care
- De-escalation techniques
- Professional boundaries
- Developmental disabilities support
Timeline
Home Health Aide
Home Instead
09.2025 - Current
Psychiatric Care Technician / PNA
Western State Hospital
07.2024 - 04.2025
Personal Care Assistant
BrightStar
03.2023 - 06.2024
Merchandise Assistant Manager
Dollar Tree, Charlottesville, Va.
10.2020 - 02.2024
Deli Manager
Food Lion
10.2020 - 03.2023
Merchandise Assistant Manager
Dollar Tree, Fort Washington, Md.
03.2017 - 09.2020
Personal Care Assistant
Home Centris
01.2017 - 03.2020
High School Diploma -
Albemarle High School