Karen Hubbard
Tucumcari
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Insurance Agent Customer Service
Grimes Insurance Agency
04.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Insurance Agent
Tuctumcari General Insurance
08.2017 - 04.2021
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Education
No Degree -
NMJC
Hobbs, NMSkills
- Customer Service
- Leads Prospecting
- Lead Development
- Account Management
- Policy Renewals
- Customer Follow-Up
- Client Retention
- Client Relations
Additional Information
Texas and NM Insurance License
Timeline
Insurance Agent Customer Service
Grimes Insurance Agency
04.2021 - Current
Insurance Agent
Tuctumcari General Insurance
08.2017 - 04.2021
No Degree -
NMJC
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