Karen Jenkins
The Bronx
Summary
Dedicated healthcare professional with 37 years of experience seeking Medical role. Proven expertise in patient outreach, medication administration, and client support, with a strong track record in enhancing patient education and service delivery. Skilled in crisis intervention, quality assurance, and developing individualized care plans to promote client independence and well-being.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Patient Outreach Associate
DocGo
09.2023 - Current
- Conduct outreach to patients through 150-200 daily calls, educating them on mobile healthcare services in collaboration with major healthcare partners, achieving a 15-20% conversion rate.
- Maintain 95%+ QA scores by adhering to quality standards and leveraging exceptional communication skills.
- Participate in pilot programs and provide feedback on the Five9 dialing system, enhancing patient conversion rates and system efficiency.
Call Center
National Grid
11.2015 - 08.2023
- Assisted clients with gas service/shutoff and payments
- Inbound calls about 50-100 calls daily
- Salesforce /CRM/ POS
- Customer service
Shift Supervisor
Center for Family Support
08.2012 - 11.2015
- Prepared and maintained monthly documentation, facilitated staff meetings, and coordinated client meetings to ensure seamless operations.
- Managed petty cash and client personal finances, ensuring accountability and adherence to organizational policies.
- Supervised and guided a team of 12 staff members, serving as the primary point of contact and ensuring effective team collaboration.
Residential Habilitation Associate
Leake and Watts
08.2006 - 08.2012
- Facilitated the development of clients' independent living skills, promoting greater autonomy through personalized support.
- Administered medications in strict accordance with healthcare guidelines, ensuring precise documentation and compliance.
- Employed crisis intervention techniques to de-escalate situations, maintaining a safe and supportive environment.
Direct Care Worker
Lifespire
02.2002 - 08.2006
- Facilitated client transportation to medical appointments and community activities, ensuring punctuality and safety.
- Administered medications, supervised meal preparations, and maintained a clean, supportive residential environment in adherence to health and safety protocols.
Direct Care Worker
Episcopal Social Services
01.1988 - 02.2002
- Supervised clients in performing daily tasks such as cleaning, grooming, and meal preparation to enhance their independence.
- Transported clients to medical appointments and social events, ensuring their safety and punctuality.
- Collaborated with clients to implement and achieve personalized goals, fostering their personal development and progress.
Education
General Equivalency Diploma - General Studies
University of NY State
Albany, NYSkills
- Customer service
- Data entry
- Supervising
- Payments
- Drivers license
- Scheduling
- Cashier lead
Certification
- AMAP
- SCIP
- First Aid
- CPR
Timeline
Patient Outreach Associate
DocGo
09.2023 - Current
Call Center
National Grid
11.2015 - 08.2023
Shift Supervisor
Center for Family Support
08.2012 - 11.2015
Residential Habilitation Associate
Leake and Watts
08.2006 - 08.2012
Direct Care Worker
Lifespire
02.2002 - 08.2006
Direct Care Worker
Episcopal Social Services
01.1988 - 02.2002
General Equivalency Diploma - General Studies
University of NY State