Summary
Overview
Work History
Education
Skills
Timeline
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Luz Quiroz

Anaheim,CA

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

8
8
years of professional experience

Work History

Outreach patient coordinator

Optum
08.2021 - Current
  • Call patients to schedule appointments that get referred out to see specialist
  • Responsible for answering all inbound/outbound calls
  • Assisting patients with questions/concerns both in person and over the phone
  • Assisting other sites when needed, to check in patients

Patient Coordinator

Platinum Orthopedics
10.2020 - 01.2021
  • Follow HIPAA guidelines for the management of patient privacy and confidentially
  • Greet patients either in person or via telephone, and update their insurance/demographics
  • Politely answer inbound calls and respond to customer inquiries in a timely matter

Cashier

Sprouts Farmers Market
03.2020 - 10.2020
  • Receive and process payments to fulfill customers purchases
  • Answer the store phone and help accordingly regarding the customer's questions andconcerns
  • Responsible for dismantling, organizing, and cleaning the register station after close toprepare for the next shift

Barista

Starbucks Coffee
02.2016 - 03.2020
  • Took customers in store and drive through orders in meet customer satisfaction in a timely manner
  • Prepare a high volume of customers drinks in order
  • Attentive of current promotions, sales, and events to ensure that customers were aware of new promotional drinks
  • Restocked coffee pitchers, tea pitchers, food items and brew the drinks as well in order for my team to have the appropriate amount of products to make customers' orders
  • Cleaned and sanitized the equipment in order to meet company's standards
  • Used POS system to accurately enter orders and process payments

Education

Some College (No Degree) -

Cypress Community College
Cypress, CA

GED -

Gilbert South High School
Anaheim, CA
06.2014

Skills

  • Computer:
  • Microsoft Office (Word, Excel, PowerPoint, and Outlook); EClinical
  • Reminder Calls
  • Outbound Calling
  • Answering Questions
  • Critical Thinking Skills
  • Customer Service
  • Multitasking Abilities
  • Organizational Skills
  • Forms and Spreadsheet Creation
  • Spanish Fluency
  • Documentation

Timeline

Outreach patient coordinator

Optum
08.2021 - Current

Patient Coordinator

Platinum Orthopedics
10.2020 - 01.2021

Cashier

Sprouts Farmers Market
03.2020 - 10.2020

Barista

Starbucks Coffee
02.2016 - 03.2020

Some College (No Degree) -

Cypress Community College

GED -

Gilbert South High School

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Luz Quiroz