Karen Jordan
Human Resources Manager
Harker Heights,TX
Summary
Experienced Human Resources clerk with over 22 years of experience in Human Resources and Administration. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Equal Opportunity Advisor
United States Army
Fort Hood, Texas
09.2018 - 03.2022
- Performed audits and deep document reviews on 12 fully manned organizations to verify compliance with applicable laws.
- Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases.
- Investigated employment practices or alleged violations of laws to document and correct discriminatory factors.
Senior Leadership Instructor
United States Army
Fort Hood, Texas
09.2018 - 10.2020
- Performed over 800 hours of classroom instruction ensuring understanding of challenging leadership material.
- Optimized instruction based on feedback and met needs of different students by adapting teaching materials and methods.
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
Senior Human Resources Manager
United States Army
Joint Base Lewis-McChord, WA
06.2015 - 09.2018
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives for organizations of over 1,800 personnel.
- Evaluated training program success and presented strategic improvement recommendations to upper management.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Developed promotional paths and succession plans.
Executive Administrative Assistant
United States Army
Wiesbaden, Germany
06.2013 - 06.2015
- Coordinated over 150 complex annual meetings involving high valued individuals, remote location arrangements, and senior executive accommodations.
- Responded to hundreds of emails and other correspondence to facilitate communication and enhance business processes.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Operations Manager
United States Army
Brunssum, Netherlands
08.2011 - 06.2013
- Implemented process improvement to shape organizational culture, optimized procedures for higher efficiency by 75%.
- Worked in matrix management environment with oversight of division level managers, operations, finance, human resources, safety and compliance.
- Introduced new methods, practices and systems to reduce turnaround time.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Executive Administrative Assistant
United States Army
Fort Hood, Texas
08.2008 - 02.2011
- Coordinated over 100 complex annual meetings involving high valued individuals, remote location arrangements, and senior executive accommodations.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Screened calls, transcribed phone and email messages, and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Office Administration Manager
United States Army
Fort Hood, Texas
02.2005 - 08.2008
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems for organization of 1000 personnel.
- Trained 15 new employees on administrative procedures, company policies and performance standards.
Community Life Manager
United States Army
Fort Hood, Texas
07.2003 - 02.2005
- Managed and inspected communities of over 1,000 homes monitoring living conditions and safety adherence.
- Maintained professional relationship with family members to enhance supportive community culture.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Administrative Assistant
United States Army
Camp Casey, Korea
07.2002 - 07.2003
- Performed wide-ranging administrative, financial, and service-related functions such as correspondence management, recordkeeping, and online communications.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Event Coordinator Specialist
United States Army
Fort Riley, Kansas
11.1999 - 07.2002
- Planned and managed administrative logistics of over 100 large-scale events such as historical ceremonies, conferences, and meetings.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Bachelor of Science - Administration/Management Studies
Excelsior College
Albany, NY12.2022
No Degree - Equal Opportunity Advisor
Defense Equal Opportunity Management Institute
Cocoa Beach, FL03.2021
No Degree - Master Leader Course
United States Army Sergeants Major Academy
Fort Hood, Texas12.2018
No Degree - Senior Leader Course
Soldier Support Institute
Fort Jackson, South Carolina05.2011
No Degree - Advanced Leadership Course
Soldier Support Institute
Fort Jackson, South Carolina07.2008
No Degree - Primary Leadership Development Course
United States Army Sergeants Major Academy
Camp Jackson, Republic Of South Korea05.2003
No Degree - Advanced Individual Training (Human Resources)
Soldier Support Institute
Fort Jackson, South Carolina11.1999
High School Diploma -
Miami Jackson Senior High School
Miami, FL05.1999
Skills
- Conflict Resolution
- Relationship Building
- Cross Functional Collaboration
- Policy Improvement Recommendations
- Regulatory Compliance
- Problem Solving
- Employee Development
- Verbal and Written Communication
- Multitasking and Time Management
- Office Equipment Operation
- Meticulous Attention to Detail
- Critical Thinking
- Complex Problem Solving
Languages
Spanish
Native or Bilingual
Timeline
Equal Opportunity Advisor
United States Army
09.2018 - 03.2022
Senior Leadership Instructor
United States Army
09.2018 - 10.2020
Senior Human Resources Manager
United States Army
06.2015 - 09.2018
Executive Administrative Assistant
United States Army
06.2013 - 06.2015
Operations Manager
United States Army
08.2011 - 06.2013
Executive Administrative Assistant
United States Army
08.2008 - 02.2011
Office Administration Manager
United States Army
02.2005 - 08.2008
Community Life Manager
United States Army
07.2003 - 02.2005
Administrative Assistant
United States Army
07.2002 - 07.2003
Event Coordinator Specialist
United States Army
11.1999 - 07.2002
Bachelor of Science - Administration/Management Studies
Excelsior College
No Degree - Equal Opportunity Advisor
Defense Equal Opportunity Management Institute
No Degree - Master Leader Course
United States Army Sergeants Major Academy
No Degree - Senior Leader Course
Soldier Support Institute
No Degree - Advanced Leadership Course
Soldier Support Institute
No Degree - Primary Leadership Development Course
United States Army Sergeants Major Academy
No Degree - Advanced Individual Training (Human Resources)
Soldier Support Institute
High School Diploma -
Miami Jackson Senior High School
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