Karen Keefe

• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
• Boosted revenue by identifying new business opportunities and diversifying product offerings.

Customer service, billing, receivables, IT help, cleaner

• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
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• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
• Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Maximized revenue potential by identifying and resolving under-billed accounts.
• Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.