KAREN KENNEDY
Tallahassee,FL
Summary
Accomplished professional with expertise in office administration, HR support, and revenue cycle management, proficient in handling accounts payable/receivable and payroll processing. Adept at fostering customer service excellence and compliance through effective communication and time management. Eager to leverage skills as a Business Office Director to drive operational efficiency and support team growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Records Intake Specalist
A-Line Staffing Solutions
06.2025 - Current
- Answered phone calls and provided clients with required paperwork for Insurance Audits
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Manage high-volume inbound and outbound calls to patients, providers, and facilities to request, track, and confirm documentation.
- Coordinate with clinical and administrative teams to resolve missing, incomplete, or incorrect documentation.
- Enter, update, and maintain patient information in electronic health record (EHR) systems with speed and accuracy.
Business Office Director
Azalea Gardens
01.2025 - 05.2025
- Oversee all administrative operations including resident accounts, accounts payable, payroll, HR, and office management to ensure efficient daily functionality under dual-reporting leadership.
- Manage resident billing lifecycle: lease agreements, renewals, move-ins/outs, auto-pay setups, and collections, maintaining accurate financial records.
- Review and process invoices, verify GL coding, and coordinate with department heads for timely payments.
- Lead onboarding, maintain personnel files, and ensure HR compliance through training facilitation and policy enforcement.
- Administer bi-weekly payroll, resolve timekeeping issues, and ensure alignment with corporate deadlines.
- Serve as a liaison among residents, families, and staff to uphold high standards of customer service and community engagement.
- Provide executive support through correspondence drafting, document preparation, and special project coordination; rotate as Manager on Duty (MOD), including weekends.
- Maintain inventory systems, oversee resident safety monitoring, and coordinate prompt response to maintenance needs.
Assistant Business Office Manager
Lilac at Bayview
08.2022 - 06.2024
- Implemented and interpreted business office policies, goals, and procedures to support consistent administrative operations.
- Maintained and updated patient accounts using RFMS, ensuring accurate billing and financial recordkeeping.
- Utilized PointClickCare for resident data management, documentation, and compliance tracking.
- Assisted in overseeing bookkeeping operations including accounts payable, receivable, and financial reconciliations to support timely reporting and audit readiness.
- Negotiated vendor contracts resulting in cost savings for the company.
- Assisted with payroll processing and accounts payable and receivable activities.
- Performed accounting duties such as posting journal entries, reconciling bank statements.
Kitchen Manager
Mezzalunas
11.2018 - 07.2022
- Directed daily kitchen operations, ensuring efficient workflow, food quality, and compliance with safety and sanitation standards.
- Managed inventory and supply levels, reducing waste and maintaining consistent ingredient availability to support menu execution.
- Created and optimized staff schedules, aligning labor costs with business needs while maintaining full coverage during peak hours.
- Addressed customer inquiries and concerns with professionalism, consistently delivering high-quality service and improving guest satisfaction.
- Trained new staff in kitchen operations, procedures and food prep standards.
- Ensured compliance with local health department regulations regarding safe food preparation and storage practices.
Education
Medical Billing and Coding Program -
Rasmussen University
06-2026
High school - undefined
Matanzas High school
05.2018
Skills
- Office Administration & HR Support
- Payroll Processing & Staff Scheduling
- Accounts Payable/Receivable & Billing
- Revenue Cycle Management
- Microsoft Office (Excel, Word, Outlook)
- Data Entry & Recordkeeping
- Insurance Billing (LTC, Medicare, Medicaid, Private)
- Customer Service & Conflict Resolution
- Inventory Management & Compliance
- Strong Communication & Time Management
Certification
CPR
Timeline
Medical Records Intake Specalist
A-Line Staffing Solutions
06.2025 - Current
Business Office Director
Azalea Gardens
01.2025 - 05.2025
Assistant Business Office Manager
Lilac at Bayview
08.2022 - 06.2024
Kitchen Manager
Mezzalunas
11.2018 - 07.2022
High school - undefined
Matanzas High school
Medical Billing and Coding Program -
Rasmussen University
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