Karen Kohler
Northport
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Dime Savings Bank. Expert in CRM proficiency and project tracking, demonstrating a unique blend of technical and interpersonal skills. Achieved significant improvements in workflow prioritization and issue resolution, underscoring a commitment to excellence and results.
Overview
38
38
years of professional experience
Work History
Account Liaison
Thomas George Associates
09.2001 - 04.2020
- Acted as a liaison between clients and internal departments to facilitate clear communication and timely issue resolution.
Medical Billing, Receptionist, Accounts Payable
Doctor Thomas Dow
09.1994 - 09.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Secretary-Accounts Payable
VJ Kearney @ Sons
04.1986 - 09.1994
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Bank Teller Supervisor
Dime Savings Bank
03.1982 - 04.1986
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
Education
Associate of Applied Science - Medical Technology
Farmingdale State College
Farmingdale, NY06.1983
Timeline
Account Liaison
Thomas George Associates
09.2001 - 04.2020
Medical Billing, Receptionist, Accounts Payable
Doctor Thomas Dow
09.1994 - 09.2001
Secretary-Accounts Payable
VJ Kearney @ Sons
04.1986 - 09.1994
Bank Teller Supervisor
Dime Savings Bank
03.1982 - 04.1986
Associate of Applied Science - Medical Technology
Farmingdale State College
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