Karen Kowalczyk
Washington,MI
Summary
Results-oriented sales lead with expertise in customer engagement and staff training. Adept at resolving inquiries and complaints, ensuring exceptional service and efficient operations. Committed to fostering strong relationships to boost customer loyalty.
Overview
2
2
years of professional experience
Work History
Sales Lead
Chicos FAS, Inc.
Rochester Hills, Michigan
10.2024 - Current
- Coordinated operational tasks, executed opening and closing duties, and managed merchandise flow to ensure smooth store operations.
- Kept current on sales campaigns and promotions to deliver accurate information to customers, and enhance purchasing decisions.
- Trained new staff on product knowledge and corporate procedures.
- Resolved customer inquiries and complaints promptly and professionally.
- Provided exceptional customer service to enhance the overall shopping experience.
- Monitored the sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Engaged shoppers by providing assistance and detailed information on merchandise and product features to improve customer satisfaction.
- Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns, and exchanges.
Education
Master of Science - Business Information Technology
Walsh College
Troy, MIBBA - Computer Information Systems
Walsh College
Troy, MISkills
- Point of sale
- Inventory management
- Customer service
- Closing techniques
- Staff training
- Relationship building
- Teamwork
- Effective communication
- Conflict resolution
- Attention to detail
- Critical thinking
- MS Office
Timeline
Sales Lead
Chicos FAS, Inc.
10.2024 - Current
Master of Science - Business Information Technology
Walsh College
BBA - Computer Information Systems
Walsh College