Karen Kramer
Laconia,NH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to re-enter workforce after taking time off for family. Dependable candidate successful at managing multiple priorities with a positive attitude and successful in thriving in high stress, high-pressure environments. Former case manager / investigator but versatile enough to learn new skills in any position, as able to grasp new concepts quickly and retain new information.
Overview
21
21
years of professional experience
Work History
Case Manager
St. Johns County Council On Aging
05.2010 - 06.2022
- Maintained active list of 60 plus clients, traveling to meet client in person to assess their needs for in-home services to avoid nursing home placement. Met state and federal guidelines to complete both annual and semi-annual assessments in clients' homes as required.
- Entered assessments in statewide computer system and typed in-depth narratives for case files.
- Developed and implemented comprehensive care management plans to address client needs and goals, and increased services when required and budget allowed. Re-calculated care plan costs when services increased or decreased to balance with budget allowance. Prepared new service authorizations for agencies to align with new services.
- Coordinated services with other agencies and community-based organizations and prepared service authorizations for agencies along with service activity plans.
- Monitored clients' progress and tracked clients' services to provide crisis interventions.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Followed up with clients to determine timely delivery of services.
- Partnered with local organizations to expand access to social and community services.
- Registered clients for emergency evacuation in event of natural disaster.
- Provided Notary Public services for clients and general public.
- Was also Case Manager for Assisted Living Waiver clients for Medicaid Waiver Program from 2011-2014.
- Also provided Case Management for seniors at 60 unit HUD housing complex from 2012 to 2015.
- Attended mandatory yearly training on topics such as elder abuse, LGBTQ+, HIPPA, etc.
- Trained new case managers when needed.
Senior Investigator III
NH Public Defender's Office
11.2001 - 01.2010
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases, usually working for three attorneys at one time.
- Conducted thorough face-to-face interviews with witnesses, including employers, families, neighbors, friends, and defendants (including those in jails and prisons), as well as locating difficult to find witnesses.
- Documented findings and prepared detailed reports.
- Service of subpoenas.
- Developed case theories and strategies with attorneys.
- Testified in court during criminal proceedings and trials.
- Oversaw work of interns.
- Evidence Control Officer and Photography Collection Investigator for county office.
- Record Collection Investigator - statewide
Skills
- Proficient in MS Office
- Exceptional Writer
- Strong Written and Verbal Communication
- Excellent Organization and Time Management
- Attention to Detail
- Computer Skills
- Outstanding Customer Service
- Service-Oriented Mindset
Timeline
Case Manager
St. Johns County Council On Aging
05.2010 - 06.2022
Senior Investigator III
NH Public Defender's Office
11.2001 - 01.2010
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