Karen Kurio
Pagosa Springs,CO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Natural Grocers/Vitamin Cottage
Pagosa Springs, CO
04.2022 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally in accordance with company policy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Some College (No Degree) - Communications
University of Texas At Austin
Austin, TXSkills
Customer Service and Assistance
Product Knowledge
Responsible
Dependable
Loyal
Proper Work Ethic
Team Player
Strong Communication
Ability to Learn
Good Attitude
Affiliations
- Equestrian Trail Pleasure Rider
- Avid Gardener
- Hiker/Skier
- Cooking
- Bible Study
- Fanga African Drum
- Kyaking
Accomplishments
- Award Winning "Best Of" Dessert for Austin Chronicle of Austin, Texas
- Best Dessert Archuleta Food Coalition
References
References available upon request.
Timeline
Customer Service Representative
Natural Grocers/Vitamin Cottage
04.2022 - Current
Some College (No Degree) - Communications
University of Texas At Austin
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