Karen Lakes

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• Input customer reservations, payment sources and contact details into GDS system.
• Sold AIR tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
• Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
• Provided schedule, routing and fare information to assist customers with ticket purchases.
• Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.

• Advise immigration information, assign seats, add applicable SNAP codes for negotiated rates prior to ticketing . Knowledge of corporation employee travel polices
• Increased customer satisfaction by resolving travel issues
• Handled 50+ calls per day to address customer inquiries and concerns

Provided options and arranged domestic and international crew travel for dozens of private jet companies , foreign and domestic. Advised government travel alerts/advisory's when traveling abroad.

• Resolved vendor problems, improved operations and provided exceptional client service
• Handled 70+ calls per day to address customer inquiries and concerns

• Provide business and personal travel services for Card Members.
• Implemented solutions to clients concerns.