Victoria Davis
Kannapolis,US
Summary
Actively seeking a position with an organization in need of an individual knowledgeable in Customer Service duties accompanied with initiatives, multi-tasking abilities and drives to accomplish goals and objectives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Fleet Service Agent
American Airlines
Charlotte, NC
07.2024 - Current
- Inspected and serviced aircrafts to ensure safety standards.
- Assisted in loading and unloading baggage from aircrafts.
- Operated ground support equipment such as tugs, belt loaders, lavatory trucks.
- Utilized handcarts and safe lifting protocols to transport and relocate baggage, cargo and freight items.
Sortation Center Associate
Amazon
Concord, US
02.2023 - Current
- Efficiently manage inventory sorting and order preparation using advanced technology tools
- Streamline delivery processes, enhancing customer satisfaction through timely order readiness
- Utilize scanners and handheld devices to ensure accurate inventory tracking and management
- Efficiently manage inbound packages, ensuring timely sorting and dispatch
Detention Officer
Mecklenburg County Sheriff's Department
Charlotte, US
06.2019 - 02.2023
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials
- Maintained records of incident reports and daily logs to document inmate activity
- Reviewed documents such as requests for parole or transfer before submitting them for approval
Correction Officer
Department of Public Safety
Salisbury, US
02.2016 - 05.2019
- Maintained accurate logs detailing inmate movements both inside and outside facility
- Conducted thorough cell searches to uncover contraband and other materials not allowed in facility
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order
- Provided transportation services for transporting prisoners from one location to another according to court orders or other directives
Money Room Clerk
Brinks Home Security
Charlotte, US
12.2012 - 02.2016
- Verified accuracy of deposits by comparing information on deposit slips with actual count of currency or coins
- Assisted customers with inquiries regarding their accounts
- Packaged orders submitted online or via telephone, carefully selecting inventory, addressing correctly and dispatching to appropriate personnel for delivery or shipping
- Balanced daily cash deposits and vault inventory with zero error rate
Education
Medical Office Assistant Certificate -
FRANKLIN CAREER INSTITUTE
09.2009
A.A.S - Mortuary Science
NASSAU COMMUNITY COLLEGE
Garden City, NY05.2005
Skills
- Customer Service
- Multitasking
- Time Management
- MS Windows
- Word
- Excel
- Outlook
- PowerPoint
- Retention Strategies
- Relationship Building
- Balance Transfers
- Branch operations
- Crisis Intervention
- Record maintenance
- Security Procedures
- Crisis Management
- Firearm Safety
- Crime Prevention
- Observation
Timeline
Fleet Service Agent
American Airlines
07.2024 - Current
Sortation Center Associate
Amazon
02.2023 - Current
Detention Officer
Mecklenburg County Sheriff's Department
06.2019 - 02.2023
Correction Officer
Department of Public Safety
02.2016 - 05.2019
Money Room Clerk
Brinks Home Security
12.2012 - 02.2016
Medical Office Assistant Certificate -
FRANKLIN CAREER INSTITUTE
A.A.S - Mortuary Science
NASSAU COMMUNITY COLLEGE