KAREN LASHER
Polk City
Summary
Professional with extensive experience in public finance and administration. Skilled in revenue collection, compliance enforcement, and financial analysis. Strong focus on team cooperation and collaboration, achieving results, adaptable to changing needs. Reliable, ethical, and possesses excellent communication skills. Manages professionally under intense time management while completing several transactions while possessing a positive and polite attitude.
Overview
7
7
years of professional experience
Work History
ITM Teller
Suncoast Credit Union
05.2023 - Current
- Facilitated seamless transaction processing for loan payments, withdrawals, deposits, and transfers. Enhanced customer experience by addressing account inquiries and performing maintenance tasks efficiently.
- Cultivated strong member relationships to enhance customer satisfaction and loyalty.
- Promoted credit card offerings and current promotions to support financial institution's objectives while maintaining financial compliance..
- Collaborated with team members to optimize workflow efficiency during peak service hours, enhancing overall performance through a variety of transactions under intense time pressure.
- Answered customer inquiries accurately regarding account balances, transaction history, services charges, and interest rates while providing a courteous attitude.
- Managed high-volume transactions under direct supervision and intense time pressure while maintaining attention to detail to ensure every transaction is accurate for members.
Manager
Circle K
12.2019 - 04.2023
- Maintaining store cleanliness and organization through the store, balancing cash tills and revues daily.
- Organizing invoices, inputting & receiving truck orders, submitting payroll, calculating merchandise sales and creating schedules
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance service quality and operational efficiency through a variety of transactions.
- Managed and motivated employees to be productive and engaged with customers in a polite and timely manner.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Graduated with diploma -
East Bay High School
Skills
- Problem solving
- Organization
- polite attitude
- Leadership
- Basic Microsoft knowledge
- Exceptional customer service
- financial revenue
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and transaction expertise
- Relationship building and management
- collaborations with coworkers
Timeline
ITM Teller
Suncoast Credit Union
05.2023 - Current
Manager
Circle K
12.2019 - 04.2023
Graduated with diploma -
East Bay High School