Karen Lenherr
Raytown,MO
Summary
Obtain a position where I can continue to learn and become a vital member of a professional team.
Dedicated professional with 15+ years in medical assisting, team leadership and costumer care. Proven track record of providing exceptional service in patient care, managing teams and conflict resolution. Skilled in patient relations, medical terminology and operational management . Seeking to leverage my expertise to contribute to a dynamic team.
Overview
17
17
years of professional experience
Work History
Owner /Operator
Kd Lenherr Home Care Extraordinaire
01.2019 - Current
- Founded and operated a successful business for 6 years, overseeing all aspects of operations
- Maintained high levels of customer satisfaction through exceptional service delivery
- Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly
- Implemented customer loyalty programs resulting in an increase in repeat business
Team Leader
All Pro Home and Health Care
12.2011 - 10.2019
- Successfully managed multiple projects simultaneously, ensuring timely delivery within budget constraints
- Developed strong relationships with clients through effective communication and exceptional customer service skills
- Coordinated schedules for optimal coverage during peak periods or special events
medical assistant / health care technician
KU Cancer Center
03.2009 - 10.2012
- Greet patients for check in and prepared for examination
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
Education
CMA -
Concorde Career College
Skills
- Computer skills
- Time management
- Medical and Front Office Experience
- Leadership
- scheduling
- Patient Relations
- Medical terminology
- Customer service
- Office Administration
- Communication skills
- Phone etiquette
- Inbound/Outbound calling
- Dispute Resolution
References
- Jaki Staggs, Academic Advisor, jakistaggs@yahoo.com, (816) 703-7051
- Aaron Tompkins, Coworker @ KU CC, tafretooh@gmail.com, (816) 721-3661
- Marilyn Heller, Owner All Pro, mheritage@gmail.com, (816) 420-7679
Timeline
Owner /Operator
Kd Lenherr Home Care Extraordinaire
01.2019 - Current
Team Leader
All Pro Home and Health Care
12.2011 - 10.2019
medical assistant / health care technician
KU Cancer Center
03.2009 - 10.2012
CMA -
Concorde Career College