Karen L. Harrington
Peoria,AZ
Summary
Account management professional with proven record of building client relationships, driving revenue growth, and managing complex accounts. Skilled in client communication, issue resolution, and cross-team collaboration. Known for reliability, adaptability, and strong performance in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Account Manager Team Lead
Click n' Close Mortgage
Scottsdale, AZ
06.2021 - 03.2023
- Provided inside sales and underwriting support as primary contact for departments, addressing issues and concerns promptly.
- Managed the pipeline for all broker accounts by tracking progress and ensuring timely updates.
- Review and screen all incoming loan conditions to prepare for underwriting, including clearing allowing conditions.
- Complete internals items including: VVOE's, Credit Refresh, LDP/GSA, and Fraud Alerts
- Executed automated underwriting processes using DU, LP, and GUS systems to assess loan qualifications.
- Prepare and ensure loan is ready for closing.
- Responded to email demands, resolved problems, and answered status inquiries for clients and staff.
- Manage appraisal ordering platform, Mercury and accept incoming appraisals orders.
CRS Team Lead
FBC Mortgage
Phoenix, AZ
08.2017 - 07.2021
- Provide inside sales support that enables my team to effectively manage and maintain over 60 broker accounts.
- Manage the conditions queue to maintain a 24hr turn time. Review and clear any CRS is responsible for. Ensure U/W conditions are sufficient for review.
- Complete Internal items such as VVOE's, Credit Refresh, LDP/GSA, and Fraud Alerts. Including FHA internals, Case #s, Query's, Appraisal logging.
- Handled crisis management tasks to ensure effective resolution of issues and communication., resolve problems and questions that arise through the process and communicate accordingly.
- Executed DU, LP, and GUS processes to support underwriting and loan approval efforts.
Sr. Mortgage Processor
Orion Mortgage
Phoenix, AZ
01.2013 - 07.2017
- Prepare loan disclosures using Point/Calyx system and ensure all compliance rules are met
- Collect all pertinent documentation from borrowers including income, assets, & employment to prepare loan files for submission to underwriting.
- Ordered title reports and appraisals from vendors to ensure timely processing of loan applications.
- Meet critical deadlines under high pressure.
- Communicated extensively with borrowers, real estate agents, title companies, mortgage lenders, and underwriters to facilitate smooth loan processing.
- Collaborated with loan officers throughout prequalification to loan closing for Conventional, VA, and FHA loans, ensuring adherence to timelines and requirements.
Benefits Coordinator
Pacific Dental Services
Paradise Valley, AZ
03.2008 - 11.2012
- Discuss treatment plans and options with patients to ensure highest quality care.
- Verify insurance to optimize patients' out of pocket expenses.
- Check patients in and out (sign consents, collect payment, and all other pertinent documents).
- Ran collection reports to identify opportunities for office revenue growth.
- Scheduled and verified appointments to enhance doctors' productivity and support office profitability.
Broker Sales Representative
Bear Stearns Residential Mortgage
Scottsdale, AZ
03.2005 - 12.2007
- Provide inside sales support that enables my team to effectively manage and maintain over 60 broker accounts.
- Provide extensive broker contact to assist with loan program questions, rate quotes/locks, status calls and prepare loans for closing for Conventional, VA & FHA Loans.
- Cultivated long-term relationships with brokers by regularly engaging in communication and understanding their needs. - cultivate and maintain contacts with a strong following that continues to produce income.
- Quickly establish interpersonal rapport with brokers - compassionately understanding their needs and concerns.
Account Executive
Paul Financial
San Rafael, CA
03.2004 - 03.2005
- Led expansion of Paul Financial into Arizona market, establishing a strong local presence.
- Implemented effective marketing plan that produced a large broker pipeline allowing Paul Financial to establish roots in the Arizona territory.
- Conducted sales presentations to both individuals and groups - effectively explained loan products and services to appeal to both brokers and their clientele.
- Evaluated broker requirements, fostering relationships that resulted in new and repeat business.
- Collaborated effectively within a team and independently to achieve business objectives.
- Maintained productive lines of communication with my superiors.
Account Executive/Wholesale Underwriter
Greenpoint Mortgage
Phoenix, AZ
04.1998 - 04.2004
- Managed Phoenix and Tucson territories, driving broker engagement and expanding business reach.
- Educated brokers on loan programs, rates, and services.
- Implemented and trained brokers on our automated underwriting system.
- Cultivated business relationships to provide excellent customer service.
- U/W conforming and non-conforming loans including A and Alt-A products.
- Assessed collateral and evaluated borrower creditworthiness for loan applications.
- Ensure compliance with company and investor/program guidelines are met.
- Stipulated and cleared approval conditions.
Skills
- Microsoft Windows, Word, Excel, and PowerPoint, Point, Encompass
Personal Information
Title: Seeking a Mortgage Professional Position
Timeline
Account Manager Team Lead
Click n' Close Mortgage
06.2021 - 03.2023
CRS Team Lead
FBC Mortgage
08.2017 - 07.2021
Sr. Mortgage Processor
Orion Mortgage
01.2013 - 07.2017
Benefits Coordinator
Pacific Dental Services
03.2008 - 11.2012
Broker Sales Representative
Bear Stearns Residential Mortgage
03.2005 - 12.2007
Account Executive
Paul Financial
03.2004 - 03.2005
Account Executive/Wholesale Underwriter
Greenpoint Mortgage
04.1998 - 04.2004