Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Karen Liriano

Laguna Niguel,CA

Summary

Results-driven supervisor with years of experience in team management and sales within the healthcare and consulting industries. Proven track record in leading and training teams of 35 to 45. Trilingual in Spanish and French, skilled in customer service and communication, with certifications in brain health coaching, and sales mentorship. Committed to enhancing team performance and driving sales growth. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Supervisor

Amen Clinics, Inc.
Costa Mesa, CA
05.2016 - Current
  • Managed and coached a team of 35-45, enhancing performance and productivity.
  • Oversaw production and performance metrics for 15-20 personnel.
  • Directed Spanish department operations, including call handling, complaints, staff management, and reporting.
  • Attended multiple Dr. Amen live PBS tapings to support promotional activities.
  • Achieved top producer award monthly for five consecutive years as a Lead Coordinator before promotion in 2021.

Spanish Tutor

Viva Espana
Mission Viejo, CA
01.2011 - Current
  • Facilitated development of conversational and written Spanish skills for Spanish-speaking students.
  • Adapted lesson plans to meet individual student needs, enhancing language proficiency.

Sales Manager

Premier Consulting and Seminars, LLC
Irvine, CA
05.2011 - 05.2016
  • Achieved top sales company-wide in paraffin candles and restaurant supplies.
  • Managed accounts independently while executing marketing strategies to boost sales production.
  • Cultivated client relationships through entertainment to expand account base.

Vocational Rehabilitation Supervisor

Genex Services LLC
Orange , CA
08.1990 - 09.2002
  • Streamlined team meetings by organizing agendas and communication materials.
    Oversaw case managers across Orange, Riverside, and San Diego to ensure performance standards.
    Conducted yearly staff reviews and compiled assessments for all personnel.
    Efficiently managed case loads along with incoming direct referrals.

Education

Bachelor's degree - French

University of Bordeaux

Bachelor's degree - Spanish business

University of Guadalajara

Bachelor's degree - Spanish Business minor in French

University of Colorado Boulder

Skills

  • Communication skills
  • Leadership and management
  • Supervisory experience
  • Customer service and sales

Certification

  • Brain health certification Elite course, 04/25, Present, Certification that qualifies me to be a brain health coach and Mentor.
  • Ulysses coaching mentor certificate, 06/24, Present, Certification to teach new trainers the coaching mentor program.
  • Ulysses sales mentor certification, 06/24, Present, Sales certification to be skilled to teach a class on the Ulysses sales mentor program.
  • Salesforce Certification, 09/23, Present, Certificate to be able to train new trainees on sales force.
  • Genesys certificate, 09/23, Present, Certificate to be able to train new hires on Genesys.

Additional Information

Teacher liturgy of the Word 2009- present.

Timeline

Supervisor

Amen Clinics, Inc.
05.2016 - Current

Sales Manager

Premier Consulting and Seminars, LLC
05.2011 - 05.2016

Spanish Tutor

Viva Espana
01.2011 - Current

Vocational Rehabilitation Supervisor

Genex Services LLC
08.1990 - 09.2002

Bachelor's degree - French

University of Bordeaux

Bachelor's degree - Spanish business

University of Guadalajara

Bachelor's degree - Spanish Business minor in French

University of Colorado Boulder