Alissa Zarate
Bonney Lake,WA
Summary
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
4
4
years of professional experience
Work History
Supervisor
surface art inc
Kent, WA
02.2020 - 05.2024
- Trained new employees on company policies, job duties, and performance expectations.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Responded to customer questions regarding products, prices and availability.
- .Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Provided excellent customer service during every journey.
- Developed and implemented customer service policies to ensure quality customer service.
- Resolved customer service issues as needed..
- Oversaw quality control to identify inconsistencies and malfunctions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated a variety of machinery and tools safely and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Quality Control Inspector
surface art inc
Kent, WA
02.2020 - 05.2024
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Marked materials with grade or acceptance status.
- Verified accuracy of product labels, including reference numbers, company names, and count ect.
- Calibrated products to match design and operational specifications.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
- Inspected products for defects and conformance to customer specifications.
- Ensured that all products met customer requirements prior to shipment.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
Will Call/Receptionist
surface art inc
Kent, WA
02.2020 - 05.2024
- Provided accurate information regarding product availability, prices, orders and delivery dates.
- Adhered strictly to established policies, procedures and service standards when dealing with customers' requests or issues.
- Researched customer accounts using internal systems to provide up-to-date information.
- Transferred calls to appropriate departments or personnel as required.
- Greeted customers, answered general questions and directed to appropriate locations.
- Provided technical support over the phone when needed.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Investigated and analyzed client complaints to identify and resolve issues.
- Performed basic administrative tasks such as filing paperwork, updating databases.
- Responded promptly to all customer complaints in an efficient manner.
- Answered customer questions in a professional and courteous manner.
- Greeted incoming callers and provided information on services available.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Bonney Lake High School
Bonney Lake, WA06-2015
Skills
- Employee training
- Quality control
- Customer service
- Safety regulations
- Complaint resolution
- Team building
- Machinery operation
- Forklift operation
- Loading techniques
- Problem solving
- Communication skills
- Time management
- Team leadership
- Performance management
- Customer relationship management
- Receiving support
- Call center operations
- Appointment scheduling
- Customer relations
- Email management
- Microsoft Excel
- Positive and professional
- Follow-up skills
- Hospitality and accommodation
- Customer consulting
- Stress management
- Adaptability and flexibility
- Office equipment proficiency
- Warehousing functions
- In-store support
- Outstanding people skills
- Effective communication
- Social Interaction Skills
- Client intake skills
- Exceptional written communication skills
- Telephone and email skills
Timeline
Supervisor
surface art inc
02.2020 - 05.2024
Quality Control Inspector
surface art inc
02.2020 - 05.2024
Will Call/Receptionist
surface art inc
02.2020 - 05.2024
High School Diploma -
Bonney Lake High School