Karen Lopez
Salem,OR
Summary
Proven to excel in patient scheduling and multitasking, I leveraged data entry proficiency and appointment coordination skills at Salem Radiology Consultants to enhance operational efficiency. My adeptness in HIPAA compliance and insurance verification, coupled with a strong ability to communicate effectively, ensured high levels of patient satisfaction and streamlined healthcare delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Radiology Scheduler
Salem Radiology Consultants
Salem, OR
09.2021 - Current
- Coordinated patient appointments with physicians, hospitals and other healthcare facilities.
- Maintained detailed records of patients' appointments and updated relevant databases accordingly.
- Provided excellent customer service by answering inquiries in a timely manner.
- Verified insurance coverage for radiology procedures to ensure accurate billing practices.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Explained the purpose of each test to patients to ensure understanding prior to procedure.
- Assessed patient eligibility for radiology studies according to protocol guidelines.
- Collaborated with radiologists and other medical staff to determine appropriate testing schedules and protocols.
- Resolved any conflicts or issues related to scheduling errors or missed appointments.
CNA
Integrated Health Care Staffing
Portland, OR
02.2021 - 10.2021
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Facilitated communication between patients, family members, and healthcare professionals.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
CNA
Providence Benedictine Nursing Center
Mt. Angel, OR
08.2017 - 08.2021
Hostess
Lancaster Village
Salem, OR
01.2015 - 08.2017
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Monitored customer satisfaction levels throughout their meal experience.
- Ensured compliance with health and safety regulations at all times.
- Communicated clearly with kitchen staff regarding customer orders.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Assisted servers in bussing tables when needed during busy periods.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected dining and serving areas for cleanliness and proper setup.
- Stocked server areas with supplies before, during and after shifts.
Education
High School Diploma -
McKay High School
Salem06-2014
Skills
- Data entry proficiency
- Appointment Coordination
- Patient Scheduling
- Insurance Verification
- HIPAA Compliance
- Multitasking Abilities
Affiliations
Tennis, Science Club, AVID
Certification
- CNA
Timeline
Radiology Scheduler
Salem Radiology Consultants
09.2021 - Current
CNA
Integrated Health Care Staffing
02.2021 - 10.2021
CNA
Providence Benedictine Nursing Center
08.2017 - 08.2021
Hostess
Lancaster Village
01.2015 - 08.2017
- CNA
High School Diploma -
McKay High School
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