Kelsie R. Mendez
Salem,OR
Summary
Proven leader in medical records management at Salem Radiology Consultants, I excelled in enhancing team productivity and ensuring operational excellence. With a strong foundation in HIPAA regulations and electronic health records management, my critical thinking and team leadership skills fostered significant improvements in patient care and data confidentiality.
Overview
8
8
years of professional experience
Work History
Medical Billing Specialist
Salem Radiology Consultants
02.2024 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Collected payments and applied to patient accounts.
- Precisely evaluated and verified benefits and eligibility.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
Medical Records Supervisor
Salem Radiology Consultants
01.2023 - Current
- Achieved operational excellence by continuously monitoring and evaluating the performance of medical records staff members.
- Maximized team productivity with effective scheduling, task delegation, and performance monitoring.
- Developed strong relationships with healthcare providers, fostering trust and collaboration around shared goals for patient care.
- Improved patient care by ensuring timely access to accurate and complete medical records for healthcare professionals.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and institutional policies.
- Provided ongoing training and resources to staff members on proper documentation practices within clinical settings.
- Oversaw the processing of subpoenas and requests for release of information while maintaining patient privacy rights.
- Managed a team of medical records clerks, providing guidance, support, and mentorship to ensure high-quality work output.
Radiologist Assistant
Salem Radiology Consultants
04.2017 - Current
- Collaborated with multidisciplinary teams to provide comprehensive patient care, resulting in improved treatment plans.
- Streamlined workflow by proficiently managing patient schedules and coordinating follow-up appointments.
- Supported department goals through active participation in interdisciplinary meetings and case conferences.
- Promoted a positive work environment by collaborating with colleagues to share knowledge, skills, and best practices.
- Enhanced radiologist efficiency through the timely completion of preliminary reports and documentation.
Education
High School Diploma -
McKay High Scool
Salem, ORSkills
- Critical thinking
- Team leadership
- Written and verbal communication
- Multitasking proficiency
- Time management capabilities
- Medical terminology expertise
- Conflict resolution techniques
- Medical billing
- Electronic health records management
- HIPAA regulations proficiency
- Patient confidentiality assurance
- Records organization and maintenance
- HIPAA
- Teamwork
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Detail-oriented
Languages
Spanish
Native or Bilingual
Timeline
Medical Billing Specialist
Salem Radiology Consultants
02.2024 - Current
Medical Records Supervisor
Salem Radiology Consultants
01.2023 - Current
Radiologist Assistant
Salem Radiology Consultants
04.2017 - Current
High School Diploma -
McKay High Scool
Similar Profiles
Kathy GalvezKathy Galvez
Intake Specialist at Salem Radiology ConsultantsIntake Specialist at Salem Radiology Consultants
John WilsonJohn Wilson
MRI Department Manager at Salem Radiology ConsultantsMRI Department Manager at Salem Radiology Consultants
Karen LopezKaren Lopez
Radiology Scheduler at Salem Radiology ConsultantsRadiology Scheduler at Salem Radiology Consultants
Braeden DiekerBraeden Dieker
Barista/Server at Archive Coffee and BarBarista/Server at Archive Coffee and Bar
Joshua CostelloJoshua Costello
Mail Services Assistant at Oregon Department Of JusticeMail Services Assistant at Oregon Department Of Justice