Karen Lunsford
Franklin,IN
Summary
Dedicated team lead focused on enhancing team efficiency and communication. Known for motivating staff, resolving conflicts, and implementing strategies to improve service levels. Aiming to contribute to a positive work environment and drive operational success.
Overview
5
5
years of professional experience
Work History
Deli Team Lead
WalMart
Franklin, IN
03.2024 - Current
- Led team meetings to discuss project goals and progress updates.
- Coordinated daily tasks among team members for efficient workflow.
- Trained new employees on company policies and procedures.
- Monitored team performance, providing constructive feedback to enhance individual and team growth.
- Assisted in resolving conflicts within the team to maintain harmony.
- Communicated team needs and challenges to upper management to facilitate support and resource allocation.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals, delivering feedback and identifying improvement areas to foster team development.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Maintained accurate records of employee attendance and task completion times.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Collaborated with other departments to develop effective solutions that meet customer needs.
Temp
The Job Center
Shelbyville, Kentucky
08.2023 - 02.2024
- Collaborated with team members to meet daily production goals efficiently.
- Assisted in training new employees on operational procedures and safety protocols.
- Conducted quality checks on products to ensure compliance with company standards.
- Followed safety guidelines consistently while performing manual labor tasks.
- Maintained accurate records of all transactions processed throughout the day.
- Assisted with the preparation of various reports for management review.
- Maintained positive working relationship with fellow staff and management.
Team Lead
Radial
Shelbyville, Kentucky
02.2021 - 08.2023
- Led team meetings to discuss project goals and progress updates.
- Coordinated daily tasks among team members for efficient workflow.
- Trained new employees on company policies and procedures.
- Monitored team performance and provided constructive feedback regularly.
- Assisted in resolving conflicts within the team to maintain harmony.
- Communicated with upper management regarding team needs and challenges.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Motivated staff through positive reinforcement techniques.
- Provided support to junior staff during peak periods of workloads.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality, and conformance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Implemented strategic plans to enhance team performance and productivity.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - Liberal Arts
Southern New Hampshire University
Manchester, NH05-2026
Skills
- Project management
- Team leadership
- Employee training
- Performance monitoring
- Customer service
- POS system operation
- Inventory counts
- ServSafe certification
- Effective communication
- Conflict resolution
- Time management
- Strong work ethic
- Honesty and integrity
Timeline
Deli Team Lead
WalMart
03.2024 - Current
Temp
The Job Center
08.2023 - 02.2024
Team Lead
Radial
02.2021 - 08.2023
Associate of Arts - Liberal Arts
Southern New Hampshire University