Ariana Wishart
Chesterfield,VA
Summary
Dedicated and reliable, with a proven track record at Publix for enhancing customer satisfaction through exceptional service and upselling techniques. Skilled in inventory management and customer relations, consistently foster positive experiences, demonstrating patience, empathy, and creative thinking. Achieved significant waste reduction, contributing to a more efficient and productive environment.
Overview
2019
2019
years of professional experience
Work History
Deli Team Lead
Publix
- Monitored inventory levels closely to prevent stockouts while minimizing excess waste from expired products.
- Increased revenue through upselling techniques that highlighted premium product options available within the department.
- Conducted regular equipment maintenance checks for optimal performance and minimal downtime.
- Ensured compliance with federal, state, and local regulations regarding food safety and sanitation practices.
- Maintained clean and organized workspaces, promoting efficiency within the deli team operations.
- Led a team of deli associates, fostering teamwork and improving overall productivity levels.
- Established strong rapport with customers by delivering exceptional service consistently over time.
- Evaluated employee performance regularly, offering constructive feedback for continuous improvement opportunities.
- Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
Deli Clerk
Publix
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Offered product samples to customers, generating additional sales through taste-testing.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Offered samples of new products to customers, directly contributing to higher product visibility and sales.
Shift Leader
Hardees Fast Food
Blackstone, VA
12.2016 - 09.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Cashier
Hardee's Fast Food Restaurant
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cook
Hardees Fast Food
Blackstone, VA
12.2010 - 09.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Cook
Pizza Hut
Blackstone, VA
02.2015 - 07.2016
Preschool Assistant Teacher
Long County High School
Ludowici, GA
11.2008 - 05.2009
- Supervised children during in-classroom activities and on playground.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Ensured a safe and nurturing environment for all students by adhering to preschool policies and procedures.
- Organized snack time and nap hours.
- Provided individualized attention to students who required additional support in meeting academic goals.
Education
K-12/ Business Management Didn't Finish -
Western Governors University
Salt Lake City, UTMedia Sets And Animation
Art Institute of Atlanta
Atlanta GASkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Reliability and punctuality
- Customer Relations
- Organizational abilities
- Product restocking
- Inventory Management
- Active Listening
- Reliable and Responsible
- Creative Thinking
Timeline
Shift Leader
Hardees Fast Food
12.2016 - 09.2018
Cook
Pizza Hut
02.2015 - 07.2016
Cook
Hardees Fast Food
12.2010 - 09.2018
Preschool Assistant Teacher
Long County High School
11.2008 - 05.2009
Deli Team Lead
Publix
Deli Clerk
Publix
Cashier
Hardee's Fast Food Restaurant
K-12/ Business Management Didn't Finish -
Western Governors University
Media Sets And Animation
Art Institute of Atlanta