Karen MacDonald, RN
Orange City,FL
Summary
Knowledgeable healthcare professional who demonstrates skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet needs and correct problems related to care. Well-versed in policies, procedures and standards. Proficient in directing interdisciplinary staff in both high-quality and efficient care. Decisive leader and creative problem solver with many years of healthcare experience. Possess strong communication, problem-solving, and organizational skills vital for navigating complex healthcare settings and ensuring optimal patient outcomes. Highly-motivated with a commitment to excellence and a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Patient Care Coordinator
Halifax Health Hospice
Port Orange, Florida
06.2016 - Current
- Created positive environment for patients, family members, and staff through excellent customer service.
- Coordinated patient care services with the interdisciplinary team to ensure quality and timely delivery of care.
- Communicated with patients to ensure quality of care and develop care plans.
- Assured regulatory compliance and professionalism across patient service.
- Collaborated with interdisciplinary group to advocate for individual patient and family needs.
- Resolved complex customer service issues, improving patient and family experience.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
Field RN Case Manger
Halifax Health Hospice
Orange City, FL
02.2013 - 06.2016
- Coordinated interdisciplinary teams to deliver comprehensive patient care, enhancing overall treatment effectiveness.
- Conducted patient assessments to identify end of life care needs and develop care plans.
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Collaborated with physicians, social workers, and healthcare professionals to coordinate patient care, ensuring seamless service delivery.
- Evaluated effectiveness of treatments in patient's care plan.
- Collaborated with physicians on patient medications, end of life needs to maintain comfort.
- Educated patients and families on end of life care, empowering informed decision-making.
- Communicated effectively with patients and families to address concerns and provide support.
- Utilized critical thinking skills when assessing new information or changes in a patient's condition.
- Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
Education
Associate of Science - Nursing
Herzing University
Orlando, FL09-2008
Associate of Arts - Medical Technology
Kieser University
Ft. Lauderdale, FL 09.1992 - 06.1995
Skills
- Ability to lead during complex and difficult situations
- Healthcare documentation
- Patient confidentiality
- Policy compliance
- Healthcare system navigation
- Performance improvement
- Process improvements
- Interdisciplinary collaboration
- Inventory management
- Customer service
- Organizational standards
- Critical thinking skills
- Verbal and written communication
- Creative problem solving
Timeline
Patient Care Coordinator
Halifax Health Hospice
06.2016 - Current
Field RN Case Manger
Halifax Health Hospice
02.2013 - 06.2016
Associate of Arts - Medical Technology
Kieser University
09.1992 - 06.1995
Associate of Science - Nursing
Herzing University