Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Mitchell

North Stonington,CT

Summary

Orderly and committed Patient Care Coordinator offering solid skills in customer relations and resilience to handle challenges of fast-paced office environment. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

21
21
years of professional experience

Work History

Patient Care Coordinator

Woodward and Kaufman D.M.D.
Westerly, RI
06.2014 - Current
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Prepared reports, invoices, letters, or medical records using word processing, or other software applications.
  • Processed credit card transactions for payment of services rendered.
  • Took customer payments and billed insurance companies for remaining balance.
  • Ensured HIPAA compliance while handling confidential patient information.

Paraprofessional

Stonington Public Schools
Pawcatuck, CT
04.2003 - 05.2014
  • Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
  • Applied positive reinforcement to redirect negative behaviors.
  • Assisted in preparing lesson materials and bulletin board displays.
  • Prepared instructional materials for specific classroom activities tailored to support student needs.

Education

Bachelor of Science - Elementary Education

Southern Connecticut State University
New Haven, CT
05-1991

College Prep

Stonington High School
Pawcatuck, CT
06-1987

Skills

  • Scheduling
  • Telephone Reception
  • Patient Records Management
  • Outstanding Customer Service and Communication
  • Time Management
  • Multitasking and Prioritization
  • Microsoft Word/Outlook/Eaglesoft Dental Office Software
  • Detail Oriented
  • Cash Deposit Preparation
  • Able to remain calm during difficult situations

Timeline

Patient Care Coordinator

Woodward and Kaufman D.M.D.
06.2014 - Current

Paraprofessional

Stonington Public Schools
04.2003 - 05.2014

Bachelor of Science - Elementary Education

Southern Connecticut State University

College Prep

Stonington High School

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Kristen Mitchell