Karen Madden
Kansas City,MO
Summary
Detail-oriented Jewelry and Loss Prevention Specialist driving customer satisfaction through effective problem resolution and team collaboration. Enhanced operational effectiveness by efficiently managing inquiries and addressing concerns. Committed to delivering value through exceptional customer service and jewelry expertise.
An abundance of jewelry product knowledge and a long-time love of fine jewelry.
Overview
1
1
Certification
50
50
years of professional experience
Work History
Administrative Assistant
Kansas City Missouri Police Department
Kansas City, Missouri
08.2006 - Current
- Greeted visitors professionally, addressing inquiries and directing them to relevant personnel.
- Managed incoming calls, routing callers to appropriate departments or employees.
- Directed citizen inquiries to suitable department personnel for resolution.
- Completed crime reports from citizens on telephone and in the Shoal Creek Police station. Forwarded the crime reports to the appropriate detectives.
- Completed non injury accident reports from citizens that came into the Shoal Creek Police Station and forwarded them to the Missouri Highway Patrol.
Deputy Sheriff
Clay County Sheriff's Office
Liberty, Missouri
01.2019 - 08.2026
- Enforced laws and maintained public safety in assigned areas.
- Conducted traffic stops and issued citations for violations.
- Prepared detailed reports documenting incidents and arrests for legal purposes.
- Adhered to departmental policies and procedures while performing job duties.
- Arrested and transported suspects or prisoners to jail or court to maintain custody.
- Participated in DWI checkpoints, administered field sobriety tests and administered blood alcohol tests.
- Transported felony inmates from other states back to Clay County, Missouri courts.
Sales Associate
Zales The Diamond Store
Kansas City, Missouri
04.1985 - 05.2018
- Assisted customers in selecting jewelry and understanding product features.
- Processed sales transactions accurately and efficiently at point of sale.
- Provided exceptional customer service to enhance shopping experiences.
- Organized merchandise displays to highlight new arrivals and bestsellers.
- Educated customers on care and maintenance of fine jewelry items.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Trained new team members in cash register operation, stock procedures, and customer services.
Quality Assurance Analyst
Helzberg Diamonds
North Kansas City, Missouri
04.1997 - 01.2000
- Conducted thorough testing of jewelry products for quality assurance compliance.
- Inspected incoming jewelry from factories for quality and management standards.
- Assessed quality and characteristics of diamonds for buyers. for the company's diamond buyers.
- Collaborated with design teams to identify potential quality issues early.
- Communicated regularly with management to discuss quality trends.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
Store Manager
Zales The Diamond Store
Kansas City, Missouri
10.1985 - 01.1996
- Managed daily operations to ensure smooth store functionality.
- Supervised staff training and development to enhance team performance.
- Oversaw inventory management to maintain stock levels and product availability.
- Enforced company policies and procedures to maintain operational standards.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
Sales Associate
Sigman Jewelers
Emporia, Kansas
02.1977 - 02.1987
- Assisted customers in selecting jewelry and understanding product features.
- Kept inventory organized and updated for efficient stock management.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Demonstrated product features and benefits for customers' needs.
- Bagged or packaged purchases and wrapped gifts.
Education
Associate of Arts - Paralegal Studies
PENN VALLEY COMMUNITY COLLEGE
Kansas City, MO05-2016
Bachelor of Arts - Criminal Justice
Missouri Western State University
Saint Joseph, MO05-2007
Graduate Certificate - GEMOLOGY AND DIAMONDS
GEMOLOGICAL INSTITUTE OF AMERICA
Carlsbad, CA01-1998
High School Diploma -
EMPORIA HIGH SCHOOL
Emporia, KS05-1973
Skills
- Customer Service
- Attention to detail
- Problem resolution
- Objection handling
- Jewelry expertise
- Loss Prevention
- Team collaboration
- Fine jewelry product knowledge
Certification
- GRADUATE GEMOLOGIST OF THE GEMOLOGICAL INSTITUTE OF AMERICA
Timeline
Deputy Sheriff
Clay County Sheriff's Office
01.2019 - 08.2026
Administrative Assistant
Kansas City Missouri Police Department
08.2006 - Current
Quality Assurance Analyst
Helzberg Diamonds
04.1997 - 01.2000
Store Manager
Zales The Diamond Store
10.1985 - 01.1996
Sales Associate
Zales The Diamond Store
04.1985 - 05.2018
Sales Associate
Sigman Jewelers
02.1977 - 02.1987
Associate of Arts - Paralegal Studies
PENN VALLEY COMMUNITY COLLEGE
Bachelor of Arts - Criminal Justice
Missouri Western State University
Graduate Certificate - GEMOLOGY AND DIAMONDS
GEMOLOGICAL INSTITUTE OF AMERICA
High School Diploma -
EMPORIA HIGH SCHOOL