Karen Malan
N. Ogden,UTAH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Trace Minerals Research, Inc.
West Haven , Utah
12.2019 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Executive
Mills Publishing
Salt Lake City, UTAH
12.2009 - 10.2019
- Prepared and deliver customer sales quotes.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met daily deadlines with sales in over 35 publications.
- Publications consisted of; Real Estate, Performing Arts playbills, University Sports, Etc.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
General Manager
Homes Illustrated
Salt Lake City, UTAH
06.1996 - 11.2008
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Managed four Real Estate monthly - bi-weekly publications via Salt Lake City, Ogden, Utah County and Park City/Deer Valley.
- Sales presentations to Real Estate, Mortgage, Title, Builders/Developers, Etc.
- Implemented and marketing strategies, relaunched area magazines, expanded distribution, Etc.
- Managed and motivated employees, attended related business as well as created promotional events.
Education
High School Diploma -
Weber High School
Ogden, UT08.1985
Skills
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Upselling Products and Services
- Data Entry and Maintenance
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Administrative and Office Support
- Customer Retention Strategies
- Inquiry Requests
- Team-Oriented and Cooperative
- Sales and Upselling
- Responding to Difficult Customers
Timeline
Customer Service Representative
Trace Minerals Research, Inc.
12.2019 - 07.2022
Sales Executive
Mills Publishing
12.2009 - 10.2019
General Manager
Homes Illustrated
06.1996 - 11.2008
High School Diploma -
Weber High School
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